This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.

To view the documentation for the latest version, select 23.3.01 from the Product version picker.

21.3 Patches

Review the fixes and updates in this patch for BMC Helix Service Management deployment that might impact your users.

Several enhancements were delivered in version 21.3. To learn about these enhancements, see 21.3 enhancements Open link in the BMC Helix ITSM documentation.



Updates in 21.3.06

This patch contains the following updates:

Support for Red Hat Enterprise Linux 8 and CentOS Core 8 

You can set up BMC Deployment Engine on RHEL 8 and CentOS Core 8 operating systems.

The supported versions of RHEL and CentOS are as follows:

  • RHEL versions - 7.x – 8.x
  • CentOS versions - 7.x –8.x

For more information, see System requirements and Setting up BMC Deployment Engine.

Improved deployment sizing guidelines

BMC provides improved sizing templates for the BMC Helix Service Management deployment sizes: Compact, Small, Medium, and Large. 

For information about the sizing guidelines, see Sizing and scalability considerations.

For information about how to use the sizing templates, see Setting up BMC Deployment Engine and Installing BMC Helix Platform services 22.2.01.

Support for Azure Kubernetes Service platform

BMC Helix Service Management supports deployment on an Azure Kubernetes Service (AKS) cluster.

For more information, see System requirements and Installing BMC Helix IT Service Management in an Azure Kubernetes Service cluster.

Support for Kubernetes and OpenShift

BMC Helix Service Management deployment supports Kubernetes versions 1.22, 1.23, and 1.24, and OpenShift versions 4.9, 4.10, and 4.11. 

The supported versions of Kubernetes and OpenShift are as follows:

  • Kubernetes versions - 1.18 – 1.24
  • OpenShift versions - 4.6 – 4.11

For more information, see System requirements.


Support for self-signed and CA signed certificates

Use a custom self-signed or CA signed certificates to use HTTPS communication for Service Management applications.

For more information, see the CACERTS_FILE parameter in Performing the BMC Helix IT Service Management installation and Applying security certificates to your applications.

Support for Nginx Ingress Controller

BMC Helix Service Management deployment supports  Nginx Ingress Controller version 1.2.0 in addition to support for version 0.32.

For more information, see System requirements.

Automated setting up of BMC Deployment Engine

You can set up BMC Deployment Engine by using an automated script that simplifies the set up process. 

For more information, see Setting up BMC Deployment Engine.


What else changed in this release

The following table lists the changes in the product behavior in this patch: 

UpdateProduct behavior in versions earlier than 21.3.06Product behavior in version 21.3.06

Change in the Oracle database case sensitivity support

BMC Helix Service Management installation supported a case sensitive Oracle database.

BMC Helix Service Management installation supports a case insensitive Oracle database.

For more information, see  Setting up an Oracle database Open link


Updates in 21.3.05

This patch contains the following updates:

Support for Amazon EKS, GKE and OKE platforms

BMC Helix Service Management supports deployment on the following Kubernetes clusters:

  • Amazon Elastic Kubernetes Service (EKS)
  • Google Kubernetes Engine (GKE)
  • Oracle Cloud Infrastructure Container Engine for Kubernetes (OKE)

For more information, see System requirements, Installing BMC Helix IT Service Management in an Amazon Elastic Kubernetes Service cluster, and Installing BMC Helix ITSM Service Management in a Google Kubernetes Engine cluster.


Rollback deployment

When updating BMC Helix Service Management from the version 21.3.04 to 21.3.05, if any of the HELIX_PLATFORM_DEPLOY, HELIX_NONPLATFORM_DEPLOY, or HELIX_SMARTAPPS_DEPLOY pipelines fail, you can rollback back to the last successful deployed version of the platform and applications by using the rollback option.

For more information, see Upgrading BMC Helix IT Service Management to 21.3.06.


Updates to Fluent Bit deployment

In a fresh deployment of BMC Helix Service Management, Fluent Bit is deployed as a sidecar container in the BMC Helix Innovation Suite namespace. 

The following table lists the changes in the product deployment behavior:

Product

Behavior in versions earlier than 21.3.05

Behavior in version 21.3.05
Fluent Bit
  • Deployed as root container
  • Required cluster administrator privileges for deployment
  • Deployed as sidecar container with non-root privilege
  • Does not require cluster administrator privileges for deployment

For more information, see Performing the BMC Helix IT Service Management installation and Viewing and collecting critical logs by using the Kibana dashboard.


Enhancements to Support Assistant tool

Use a custom role in your BMC Helix Innovation Suite namespace to install the Support Assistant tool.

For more information, see Performing the installation.


What else changed in this release

The following table lists the changes in the product behavior in this patch: 

UpdateProduct behavior in versions earlier than 21.3.05Product behavior in version 21.3.05

Change in the HELIX_POST_DEPLOY_CONFIG parameter

HELIX_POST_DEPLOY_CONFIG parameter was used to apply force password change for the Demo user on first time login.

HELIX_POST_DEPLOY_CONFIG is a pipeline that is used to delete the Demo user.

Demo user is deleted when you select the HELIX_POST_DEPLOY_CONFIG option and run the HELIX_ONPREM_DEPLOYMENT pipeline post-installation of BMC Helix Service Management.

For more information, see Performing the BMC Helix IT Service Management installation.


Updates in 21.3.04

This release delivers fixes, security improvements, and operational improvements for BMC Helix ITSM and BMC Helix Innovation Suite.

This patch contains the following updates:

Enhancements to Support Assistant tool

In a fresh deployment of BMC Helix Service Management, Support Assistant tool is deployed as a sidecar container in the BMC Helix Innovation Suite namespace. 

The following table lists the changes in the product deployment behavior:

Product

Behavior in versions earlier than 21.3.04

Behavior in version 21.3.04
Support Assistant tool
  • Deployed as root container
  • Required cluster administrator privileges for deployment
  • Deployed as non-root container 
  • Does not require cluster administrator privileges for deployment
  • Requires namespace level permissions for deployment

For more information, see Performing the BMC Helix IT Service Management installation and Viewing and collecting logs by using the Support Assistant tool.


Support for deployment size templates

BMC Helix Service Management deployment supports four different sizing profiles: Compact, Small, Medium, and Large. 

For more information, see Sizing and scalability considerations


What else changed in this release

The following table lists the changes in the product behavior in this patch: 

Update

Product behavior in versions earlier than 21.3.04

Product behavior in version 21.3.04

Additional pipeline for deploying BMC Helix ITSM: Smart Reporting

BMC Helix ITSM: Smart Reporting was deployed using the HELIX_PLATFORM_DEPLOY pipeline.

BMC Helix ITSM: Smart Reporting is deployed using the HELIX_SMARTREPORTING_DEPLOY pipeline.

For information, see Performing the installation.


Updates in 21.3.02

This patch contains the following updates:

Support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment

BMC Helix Service Management supports deployment of BMC Helix ITSM Insights and BMC Helix Dashboards products in your on-premises environment. The BMC Helix Service Management deployment pipeline provides an option to select BMC Helix ITSM Insights and BMC Helix Dashboards deployment and you can optionally deploy the products along with other ITSM applications. The option is available for fresh installation and upgrade of BMC Helix Service Management.

For more information, see Performing the BMC Helix IT Service Management installation.

Version mapping

The external version number that is displayed on the product pages is 21.30.02. BMC uses the same version 21.30.02 for internal purposes. Starting with BMC Helix Service Management 21.3, the external version number, displayed on the product page, and the version number used for internal purposes are the same.

BMC Helix Service Management product version is displayed on the following forms:

Form nameScreenshot
On the Platform tab of the Server Information form

On the SHARE:Application_Properties form

Downloading and installing the patch

Was this page helpful? Yes No Submitting... Thank you

Comments