This documentation supports the 20.02 version of Remedy Deployment.
To view an earlier version, select the version from the Product version menu.


PlanCreate an upgrade plan by reviewing the section Planning an upgrade. This document covers important upgrade decisions and considerations, such as system requirements, which upgrade method to use, and which components to upgrade.
PrepareComplete the tasks in the Preparing section, which will help you prepare for running the upgrade installers.

Depending on the complexity of your environment and your outage window, select the upgrade method that suites your requirements.


After you complete the upgrade, we recommend you to apply the latest patch of Remedy ITSM Suite. See Release notes and notices.

Latest hotfixes (Support ID required)

Hotfix for Remedy AR System

Remedy Midtier: Knowledge Article number 000370774 Open link

Hotfix for BMC CMDB

BMC CMDB: Knowledge Article number 000370990 Open link

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