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This documentation supports the 20.02 version of Remedy Deployment.
To view an earlier version, select the version from the Product version menu.

Remedy Deployment 20.02 Troubleshooting

Troubleshooting AR System Server Upgrade issues

When an issue occurs while upgrading Remedy AR System server, you must first analyze the cause to debug the issue. 

For more information about the configuration checks required before upgrading Remedy AR System server, see Upgrade configuration overview.

The following table describes the actions that you can take to resolve the problems that can occur when upgrading Remedy AR System:

ActionReference
To troubleshoot startup, connection, and timeout issues while upgradingTroubleshooting upgrade startup, connection, and timeout issues
To troubleshoot database configuration related issuesTroubleshooting database configuration issues
To troubleshoot installer failure issuesTroubleshooting installer failure during upgrade

Popular knowledge articles for Remedy AR System server upgrade issues

The following list includes some of the popular knowledge articles from BMC Communities for issues faced while upgrading AR System server:

  • How to identify Remedy release version strings? Open link
  • How to resolve the installer error while upgrading AR/CMDB on a secondary server? Open link
  • How to resolve the error "ORA-02429: cannot drop index used for enforcement of unique/primary key"? Open link
  • How to resolve the error "Error occurred in checking SHARE:Application_Properties's presence"? Open link
  • How to resolve the error caused by SEP[Symantec Endpoint Protection] Security? Open link

Videos for Remedy upgrade issues

The following video (45:44) explains the best practices while upgrading Remedy AR System server version 9.1:



The following video (23:36) explains how to perform a zero-downtime upgrade of Remedy AR System server version 9.1.04:


Related topics

Upgrading

Upgrading the platform

Upgrading the applications

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Last modified by Poonam Morti on May 04, 2021

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Troubleshooting
Upgrade configuration overview
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