This documentation supports the 20.02 version of Remedy Deployment.
To view an earlier version, select the version from the Product version menu.

System requirements

This section includes information about system requirements for installing Remedy AR System.


This information is critical when you are installing other BMC applications; for example, BMC Atrium Core and Remedy IT Service Management (ITSM).

The following topics are provided:

TopicAdditional information
Compatibility matrixFor each product that you plan to install or upgrade, review the system configuration information.
Software requirements

In addition to the compatibility matrix, these sections describe additional requirements or environmental dependencies for installation or upgrade.

Hardware requirementsFor information about the required hardware configurations for your Remedy environment, see Hardware requirements.
Unicode considerations, support, and migration

This section helps you plan for a Unicode implementation on Remedy AR System. The following topics are provided:

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  1. Erling Balsnes

    It would have been quite useful to mention internet connection as a requirement for Smart Reporting installation here, don't you think?

    Feb 02, 2022 04:18
    1. Himanshu Raul

      Hi Erling,

      Thank you for your feedback on the documentation. For version 20.02.02, after you download all the installation files, you do not require internet connection for installing Smart Reporting.



      Feb 22, 2022 04:28