This documentation supports the 20.02 version of Remedy Deployment.
To view an earlier version, select the version from the Product version menu.

Software dependencies for Remedy AR system

You must have the appropriate software installed before you install Remedy Action Request System (AR System) features and clients. The following table lists the required software for each feature or client. (Blank cells indicate no software dependency.)

BMC Remedy AR System featureBMC Remedy AR SystemBMC Remedy Mid TierWeb app serverJava Runtime Environment Mail serverAdobe Flash player
  • Clients
  • BMC Developer Studio
  • BMC Remedy Data Import

(tick)

(tick)

(tick)

BMC Remedy Email Engine

(tick)

(tick)

(tick)


BMC Remedy Flashboards

(tick)

(tick)

(tick)

(tick)

BMC Remedy Mid Tier

(tick)

(tick)

(tick)

(tick)

For more information about compatibility with BMC and third-party products, see  BMC solution and product availability and compatibility utility (SPAC) .

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Comments

  1. Peter Ekendahl

    Comatibility matrix for ARS 20.02 says Open Java 13 (no mention of 11). What is correct?

    Mar 16, 2020 05:56
    1. Manash Baruah

      Hello Peter,

      BMC validates new OpenJDK versions for compatibility with existing and new versions of Remedy ITSM suite. The Remedy ITSM suite 20.02 supports both OpenJDK 13 and OpenJDK 11. 


      Thanks,

      Manash

      Mar 17, 2020 12:48
  2. P Reddy

    This is what is shown in matrix.. !! Can you please clarify on this if we can go ahead with open java 11 Java Platform OpenJDK 13 (Current GA Release) 64-Bit Java Platform Standard Edition 1.8.0 Update 45 64-Bit Java Platform Standard Edition 11.0.5 Oracle LTS 64-Bit

    Mar 16, 2020 05:58
    1. Manash Baruah

      Hi,

      Remedy ITSM suite 20.02 is compatible with both OpenJDK 11 and OpenJDK 13.

      Thanks,

      Manash

      Mar 17, 2020 01:06