This documentation supports the 20.02 version of Remedy Deployment.
To view an earlier version, select the version from the Product version menu.

Remedy as a shared service deployment

This section helps you understand the shared service architecture in your Remedy IT Service Management (ITSM) suite environment and provides guidelines for planning the architecture.

In a shared service architecture, either of the following components can be deployed as a shared service:

The following diagram depicts an environment with all three components deployed as a shared service:

Related topics

Guidelines for tenants in shared service

Guidelines for deploying a load balancer in a shared services architecture

Was this page helpful? Yes No Submitting... Thank you