Remedy AR System deployment

The following table helps you plan your Remedy AR System implementation in an enterprise environment. Each link in the column leads you to key information about the component such as; knowledge of common issues that you might encounter, actions that you should avoid, security considerations, and third-party for your enterprise setup.

Note

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Topic	AR System Server	Mid tier	Email Engine	Assignment Engine	Approval Server	BMC CMDB
Installing	See Installing section
Security	Security planning	Security considerations for BMC Remedy AR System	Securing incoming and outgoing email	Configuring the Assignment Engine	Security planning	Security planning
Access control	Access control
User authentication	Specifying internal and external authentication
Scalability and high availability	Specifying internal and external authentication
Load Balancing	Using a load balancer with server groups	Remedy Mid Tier recommendations	Load balancing with Email Engine
DSO	Distributed operations introduction
Where to integrate BMC Remedy AR System	Integration technologies	Integration capabilities		Integrating the Assignment Engine into an application	Integrating Approval Server with an application	Integrating with CMDB
Web servers and JSP/servlet engines		Preparing your web server
Proxy servers
Log files and monitoring	Collecting diagnostics	BMC Remedy Mid Tier logging	Remedy AR System Email Engine logging levels	Assignment engine logs	BMC Remedy Approval Server logging	BMC Atrium CMDB log files
Performance tuning	Performance tuning and benchmarks		Configuring Email Engine for maximum performance
Standards	Remedy AR System standards
Internationalization and localization	Supported languages and locales
Accessibility (508)		Section 508 rules for application designers
Common problems and tips	Troubleshooting BMC Remedy AR System installation, migration, or upgrade	Remedy Mid Tier troubleshooting tips	Troubleshooting Remedy Email Engine	Troubleshooting Remedy Assignment Engine	Troubleshooting Remedy Approval Server	Troubleshooting issues with BMC CMDB
Licensing	Working with Remedy AR System licenses			Licensing Assignment Engine	Working with sample users
Import and reconciliation						Reconciling data
Links to federated systems						Making external data available in CMDB by using Federation Manager
Making changes to classes or attributes						Process overview for creating or modifying classes
Collecting information for support	Gathering information for support	Collecting Remedy Mid Tier information	Collecting Email Engine information	Collecting Remedy Assignment Engine information	Collecting Remedy Approval Server information	Collecting BMC CMDB information

Remedy AR System deployment

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