This documentation supports the 20.02 version of Remedy Deployment.
To view an earlier version, select the version from the Product version menu.

Remedy AR System deployment

The following table helps you plan your Remedy AR System implementation in an enterprise environment. Each link in the column leads you to key information about the component such as; knowledge of common issues that you might encounter, actions that you should avoid, security considerations, and third-party for your enterprise setup.

Note

Press Shift+F to view the table in fullscreen mode.


TopicAR System ServerMid tierEmail EngineAssignment EngineApproval ServerBMC CMDB
Installing

See Installing section

Security

Security planning

Security considerations for BMC Remedy AR System

Securing incoming and outgoing email Open link

Configuring the Assignment Engine Open link

Security planning

Access control

Access control Open link

     
User authentication

Specifying internal and external authentication Open link

     
Scalability and high availability

Specifying internal and external authentication Open link

     
Load Balancing

Using a load balancer with server groups Open link

Remedy Mid Tier recommendations Open link

Load balancing with Email Engine Open link

   
DSO

Distributed operations introduction Open link

     

Where to integrate BMC Remedy AR System Open link

Integration technologies Open link

Integration capabilities 

Integrating the Assignment Engine into an application Open link

Integrating Approval Server with an application Open link

Integrating with CMDB Open link

Web servers and JSP/servlet engines     
Proxy servers 

    
Log files and monitoring

Collecting diagnostics Open link

BMC Remedy Mid Tier logging Open link

Remedy AR System Email Engine logging levels Open link

Assignment engine logs Open link

BMC Remedy Approval Server logging Open link

BMC Atrium CMDB log files Open link

Performance tuningPerformance tuning and benchmarks

Configuring Email Engine for maximum performance

 


 
Standards

Remedy AR System standards Open link

    
Internationalization and localization


    
Accessibility (508) 

Section 508 rules for application designers Open link

    
Common problems and tips

Troubleshooting BMC Remedy AR System installation, migration, or upgrade Open link

Remedy Mid Tier troubleshooting tips Open link

Troubleshooting Remedy Email Engine Open link

Troubleshooting Remedy Assignment Engine Open link

Troubleshooting Remedy Approval Server Open link

Troubleshooting issues with BMC CMDB Open link

Licensing

Working with Remedy AR System licenses Open link

  

Licensing Assignment Engine Open link

Working with sample users Open link

 
Import and reconciliation     
Links to federated systems     

Making external data available in CMDB by using Federation Manager Open link

Making changes to classes or attributes     

Process overview for creating or modifying classes Open link

Collecting information for support

Gathering information for support Open link

Collecting Remedy Mid Tier information Open link

Collecting Email Engine information Open link

Collecting Remedy Assignment Engine information Open link

Collecting Remedy Approval Server information Open link

Collecting BMC CMDB information Open link





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