This documentation supports the 20.02 version of Remedy Deployment.
To view an earlier version, select the version from the Product version menu.

Remedy AR System deployment

The following table helps you plan your Remedy AR System implementation in an enterprise environment. Each link in the column leads you to key information about the component such as; knowledge of common issues that you might encounter, actions that you should avoid, security considerations, and third-party for your enterprise setup.


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TopicAR System ServerMid tierEmail EngineAssignment EngineApproval ServerBMC CMDB

See Installing section


Security planning

Security considerations for BMC Remedy AR System

Securing incoming and outgoing email

Configuring the Assignment Engine

Security planning

Access control

Access control

User authentication

Specifying internal and external authentication

Scalability and high availability

Specifying internal and external authentication

Load Balancing

Using a load balancer with server groups

Remedy Mid Tier recommendations

Load balancing with Email Engine


Distributed operations introduction


Where to integrate BMC Remedy AR System

Integration technologies

Integration capabilities 

Integrating the Assignment Engine into an application

Integrating Approval Server with an application

Integrating with CMDB

Web servers and JSP/servlet engines     
Proxy servers 

Log files and monitoring

Collecting diagnostics

BMC Remedy Mid Tier logging

Remedy AR System Email Engine logging levels

Assignment engine logs

BMC Remedy Approval Server logging

BMC Atrium CMDB log files

Performance tuningPerformance tuning and benchmarks

Configuring Email Engine for maximum performance



Remedy AR System standards

Internationalization and localization

Accessibility (508) 

Section 508 rules for application designers

Common problems and tips

Troubleshooting BMC Remedy AR System installation, migration, or upgrade

Remedy Mid Tier troubleshooting tips

Troubleshooting Remedy Email Engine

Troubleshooting Remedy Assignment Engine

Troubleshooting Remedy Approval Server

Troubleshooting issues with BMC CMDB


Working with Remedy AR System licenses


Licensing Assignment Engine

Working with sample users

Import and reconciliation     
Links to federated systems     

Making external data available in CMDB by using Federation Manager

Making changes to classes or attributes     

Process overview for creating or modifying classes

Collecting information for support

Gathering information for support

Collecting Remedy Mid Tier information

Collecting Email Engine information

Collecting Remedy Assignment Engine information

Collecting Remedy Approval Server information

Collecting BMC CMDB information

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