This documentation supports the 20.02 version of Remedy Deployment.
To view an earlier version, select the version from the Product version menu.

Installing BMC Atrium Core

The installer guides you step-by-step through the installation process. When you start the installer, you can choose one or more features to install at one time. Because certain applications depend on a specific set of features, you must run the installer multiple times to install all of the features in the solution. 

BMC Atrium Core installation comprises the following stages:

Stage 1: Prepare for the installation of BMC Atrium Core

Stage 2: Perform the pre-installation procedure for BMC Atrium Core

Stage 3: Install BMC Atrium Core

Stage 4: Perform the post-installation procedure for BMC Atrium Core

Stage 5: Install Atrium Integrator

Stage 6: Perform the post-installation procedures for Atrium Integrator

Stage 7: Perform the pre-installation procedures for BMC Configuration Drift Management

Stage 8: Install BMC Configuration Drift Management

Stage 9: Perform the post-installation procedures for BMC Configuration Drift Management

Also see the Related topics.

Stage 1: Prepare for the installation of BMC Atrium Core

Make sure that you have reviewed the Preparing section.

Stage 2: Perform the pre-installation procedure for BMC Atrium Core 

StepActionAdditional information
1.Perform the pre-installation procedures for BMC Atrium Core installationThe steps described in this topic will help you prepare your system to install the BMC Atrium Core features on the BMC Remedy AR System server.

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Stage 3: Install BMC Atrium Core

StepActionAdditional information
1.

When you start the installer, you can choose one or more features to install at one time. Because certain applications depend on a specific set of features, you must run the installer multiple times to install all of the features in the solution.

Note: You can use either method for installation.

2.Install BMC Atrium Core Web Services components

Ensure that you install BMC Atrium Core Web Services components are follows:

  • Install BMC Atrium Core Web Services and BMC Atrium Core Web Registry on the same computer.
  • Install BMC Atrium CMDB on a computer other than the one on which BMC Atrium Core Web Services and the BMC Atrium Core Web Registry are installed.

Note:

BMC Atrium Core does not provide load-balancing support for BMC Atrium web services components in an AR System server group environment. Instead, you can configure the AR System server group for providing redundancy capabilities to the web services components. To do so, you must update the BMC Atrium web services registry on the secondary servers. See Configuring BMC Atrium web services registry for AR system server group Open link  in BMC Atrium Core documentation.

3.Install additional language packsDuring the BMC Atrium Core installation, the English language pack is installed by default. You can choose to install more language packs after you install BMC Atrium Core.
4.Installing offline documentation

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Stage 4: Perform the post-installation procedures for BMC Atrium Core 

StepActionAdditional information
1.Perform the post-installation procedures for BMC Atrium CorePerform a health check as an automated test of installed product features after installing, before installing, or when troubleshooting a feature that does not work. The BMC Atrium Core Maintenance Tool gives you access to the Health Check utility, which automatically detects the installed components and validates whether they have been installed successfully.

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Stage 5: Install Atrium Integrator

StepActionAdditional information
1.

Atrium Integrator installation contains installation of the Atrium Integrator server and the Atrium Integrator client. Installing Atrium Integrator is typically part of the full BMC Atrium CMDB installation process.

In a server group environment, Atrium Integrator can be used to distribute the jobs across multiple Atrium Integrator Carte servers.

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Stage 6: Perform the post-installation procedures for Atrium Integrator

StepActionAdditional information
1.Verify Atrium Integrator installation

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Stage 7: Perform the pre-installation procedures for BMC Configuration Drift Management 

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Stage 8: Install BMC Configuration Drift Management

StepActionAdditional information
1.

You must run the installations from the server that is running BMC Remedy AR System, and you must be logged in to that server with sufficient administrator privileges (or non-root for UNIX).

Note:

If you are installing Drift Management on an AR System server with an Oracle database, the installation is sometimes stopped because the AR System server times out. For the procedure to install Drift Management on Oracle database, see Issues with installing Drift Management and Help on an Oracle database.

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Stage 9: Perform the post-installation procedures for BMC Configuration Drift Management

StepActionAdditional information
1.

Perform post-installation procedures for BMC Configuration Drift Management

You must install any patches, if available, and access the console.

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Related topics

To know about...Refer to...
Server group configurationVerifying server group configuration
Release notes and notices
Troubleshooting
Configuring
  • Configuring BMC Atrium Core Open link in BMC Atrium Core documentation.
Uninstalling

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Comments

  1. Richard Cooke

    In the Stage 1 section, the Preparing link is broken.

    Apr 28, 2022 09:48
    1. Himanshu Raul

      Hi Richard,

      Thank you for pointing out this issue with the content. We have corrected the topic with your feedback.

      Regards,

      Himanshu

      Apr 28, 2022 10:59