This documentation supports the 20.02 version of Remedy Deployment.
To view an earlier version, select the version from the Product version menu.

Completing the BMC Remedy AR System upgrade

After you have finished Upgrading BMC Remedy AR System, perform the following postupgrade tasks. 

 TaskActionAdditional information
1.Set the Java heap size.

As a starting point, set the Java heap size to a minimum of 16 GB for a medium environment. After upgrading, you should monitor the memory usage to ensure that Java does not run out of memory.

2.Update Java paths after upgrading.If you have upgraded to the newer version of Java after upgrading to BMC Remedy Action Request (AR) System and BMC Atrium Core, manually update the Java paths as directed.
3.Enable LDAP plug-ins for SSL connections postupgrade.(Applicable only if upgrading from a version prior to 9.0) To enable LDAP plug-ins for SSL connections in configured networks after an upgrade, you must add an LDAP certificate to the certificate database for SSL communication.

Updating the AR Monitor configurations to add or modify Java arguments for plug-in servers Open link

You must update the armonitor configuration file for the plugin server to troubleshoot issues if the plug-in server runs out of memory.
5.(Optional) Enable Call Home to monitor the upgrade.

Enable the Call Home functionality to trace the upgrade sequence of plug-ins, tools, and components. This functionality is available after you upgrade BMC Remedy AR System sever. It tracks the sequence of upgrade activities performed by various plugins, tools, and components.

6.(Optional) Migrate configurations for the components in the Centralized ConfigurationWhen you upgrade, all configurations in the Centralized Configuration are moved under global level configurations with the out-of-the-box value. Manage these configurations either by using the Server Group Configuration screen of the Remedy Management Console or by using the Configuration utility. 

Where to go from here

Next taskProceed to Upgrading BMC Atrium Core.
Up to process

If you have finished upgrading the platform, return to the appropriate upgrade process:

Related topics
Configuring after installation Open link

in the BMC Remedy Action Request System documentation.

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  1. Brian Gillock

    Task 1 - Set the Java heap size. That link is to the Hardware Requirements page which is also in the Additional Information for that task. I believe it would be more helpful if that link took us to HOW to set the java heap size.


    Sep 30, 2020 06:40
    1. Himanshu Raul

      Hi Brian,

      Thank you for your feedback on the documentation. We have updated the topic and the link.



      Oct 30, 2020 12:48
  2. Troy Carlile

    The link on "Update the armonitor configuration file for the plugin server" is a link to this page.

    Apr 23, 2024 08:23
    1. Poonam Morti

      Hi Troy,

      Thank you for bringing this to our notice. We have fixed the link.



      May 21, 2024 01:11