Collecting logs to troubleshoot package deployment issues

When working with the Deployment Manager Console, if you experience a problem, logs are automatically generated that can be used to troubleshoot the problem. These logs can be collected and sent to BMC Customer Support for analysis and debugging.  If you experience a problem while importing a binary payload, refer to the scenarios mentioned in Troubleshooting package deployment issues topic. 

When an issue occurs during package deployment, it can be difficult to identify the exact API, Filter, and SQL statements from their respective logs. The ard2pdeploymentactivity.log log file captures automatically (without pre-enabling logs) the specific API, filter, and SQL log lines related to all deployment operations such as Deploy, Build, Rollback.

To collect logs from an individual server

When you run the arpayloaddeploymentutil.bat or arpayloaddeploymentutil.sh utility and if an issue occurs while deploying the package, you need to send the process logs and mid tier logs to BMC Customer Support. The following tables provide details about collecting process logs and mid tier logs:

• Login to the computer where AR System server is installed. Collect the following process logs:

  Component	Operating system	Location	File names
  AR System server	Windows	<Install directory>\BMC Software\ARSystem\Arserver\Db	ard2pdeploymentactivity.log Collects Filter logs, SQL logs, and API logs ard2pplugin.log Collects Plug-in related logs ardebug.log Collects entire server activity logs related to package deployment or rollback. arfiledeployer Collects logs specific to binary payload in a package. ard2pclient Collects logs only when you are deploying a package using command line interface. armonitor.log Collects logs for the entire AR Server activities.
  	UNIX	<Install directory>/BMC Software/ARSystem/db	ard2pdeploymentactivity.log Collects Filter logs, SQL logs, and API logs ard2pplugin.log Collects Plug-in related logs ardebug.log Collects entire server activity logs related to package deployment or rollback. arfiledeployer Collects logs specific to binary payload in a package. ard2pclient Collects logs only when you are deploying a package using command line interface. armonitor.log Collects logs for the entire AR Server activities.

• Login to the computer where Mid Tier is installed. Collect the following mid tier logs:

  Component	Operating system	Location	File name
  Mid tier	Windows and UNIX	<Install directory>\BMC Software\ARSystem\midtier\filedeployer\Logs	armonitor.log Collects logs for Mid Tier activities. arfiledeployer Collects logs specific to binary payload in a package.
  	UNIX	<Install directory>/bmc/ARSystem/midtier/filedeployer/Logs	armonitor.log Collects logs for Mid Tier activities. arfiledeployer Collects logs specific to binary payload in a package.

  If there is an issue regarding mid tier Tomcat Process Start/Stop, also collect the associated Tomcat application logs from the following loacation:

  Operating system	Location	File name
  Windows	<MidtierTomcatInstall Directory>\apace\tomcat7.0\logs\	catalina.date.log For example, catalina.2019-02-04.log
  UNIX	<Midtier TomcatInstall Directory>/apache/tomcat7.0/logs	catalina.date.log For example, catalina.2019-02-04.log

• Perform the following steps if the expected logs are not created for the arpayloaddeploymentutil.bat or arpayloaddeploymentutil.sh file:

  1. Open AR System Administration > AR System Administration Console > System > General > Centralized Configuration

  2. From the Component Name field, select com.bmc.arsys.filedeployer and select the associated AR System Server or mid tier entry. 

  3. From the Setting Name, select log-level. 
  4. Change the Setting Value to DEBUG.
  5. Run the arpayloaddeploymentutil.bat or arpayloaddeploymentutil.sh file again.

Related topic

Applying a deployment package