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This documentation supports the 20.02 version of Remedy Deployment.
To view an earlier version, select the version from the Product version menu.

Remedy Deployment 20.02 ... Preparing Performing configuration checks Reviewing and resolving preupgrade and configuration issues

BMC Remedy ITSM Process Designer checks

This topic provides information about the checks performed by the BMC Remedy Configuration Check utility for BMC Remedy IT Service Management (ITSM) Process Designer. It also describes the expected results of the checks and corrective actions to be taken if a check fails.   

Best practice

We recommend that you run all the pre-upgrade checks before you upgrade to a higher version. If you encounter any error or warning, address the issue as it may prevent a successful upgrade.
The following checks are described:

AR Signalling Check for PD

Description

This check verified whether the AR signalling is enabled.

The check verifies whether the Disable ARSignals check box on the Configuration tab of the BMC Remedy AR System Administration Console > System > General > Server Information form is selected. In turn, this check validates that the Disable-ARSignals parameter in the ar.cfg (ar.conf) file is set to F.

TypePre-upgrade check, configuration check
Check performed and expected result
  • If the Disable ARSignals check box is not selected, that is, if the value of the Disable-ARSignals parameter in the ar.cfg (ar.conf) file is set to F, the check is successful.
  • If the Disable ARSignals check box is selected, that is, if the value of the Disable-ARSignals parameter in the ar.cfg (ar.conf) file is set to T, the check fails and displays an error message.
Corrective action

Ensure that AR signalling is enabled.

Navigate to the Configuration tab of the BMC Remedy AR System Administration Console > System > General > Server Information form, and clear the Disable ARSignals check box.

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AR version check for PD

DescriptionThis checks verifies whether the current version of your BMC Remedy AR System is 18.05.
TypePre-upgrade check, configuration check
Check performed and expected resultIf the current version of your BMC Remedy AR System is 18.08, the check is successful. Otherwise, the check fails and displays an error message.
Corrective actionUpgrade BMC Remedy AR System to version 18.08.

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Dev cache mode Check for PD

DescriptionThis check validates that the Development Cache Mode check box on the Configuration tab of the BMC Remedy AR System Administration Console > System > General > Server Information form is not selected. In turn, this check validates that the Cache-Mode parameter in the ar.cfg (ar.conf) file is set to 0.
TypePre-upgrade check, configuration check
Check performed and expected result
  • If the Development Cache Mode check box is not selected, that is if the value of the Cache-Mode parameter in the ar.cfg (ar.conf) file is set to 0, the check is successful.
  • If the Development Cache Mode check box is selected, that is if the value of the Cache-Mode parameter in the ar.cfg (ar.conf) file is set to 1, the check fails and displays an error message.
Corrective actionNavigate to the Configuration tab of the BMC Remedy AR System Administration Console > System > General > Server Information form, and clear Development Cache Mode check box.

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ITSM and SRM version check for PD

Description

This check validates the following conditions:

  • The version of BMC Remedy IT Service Management (ITSM) and BMC Service Request Management on the target computer is higher than 7.6.04 Service Pack 2.
  • BMC Remedy ITSM and BMC Service Request Management have the same version.
TypePre-upgrade check, configuration check
Check performed and expected result
  • If the version of BMC Remedy ITSM and BMC Service Request Management is higher than 7.6.04 Service Pack 2, and if both applications are at the same version, the check is successful.
  • If the version of BMC Remedy ITSM and BMC Service Request Management on the target computer is lower than 7.6.04 Service Pack 2, the check fails and displays an error message.
  • If BMC Remedy ITSM and BMC Service Request Management are at different versions, the check fails and displays an error message.
Corrective actionEnsure that the version of BMC Remedy ITSM and BMC Service Request Management is higher than 7.6.04 Service Pack 2, and both applications are at the same version.

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Related topics

BMC Remedy AR System checks

BMC Atrium Core checks

BMC Remedy ITSM checks

BMC Service Level Management checks

BMC Service Request Management checks

Unified Data Management (UDM) checks

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Last modified by Manash Baruah on Dec 28, 2019
best_practices preparing

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