This documentation supports the 19.08 version of Remedy and applies only to the on-premises deployment model.

To view an earlier version, select the version from the Product version menu.

Installing BMC Service Request Management

Best Practice

  • Before you install the product, review and understand the entire installation process.
  • To avoid installation problems, consider installing only one version of BMC Service Request Management on your computer.

BMC Service Request Management installation comprises the following stages:

TaskActionAdditional information
1Prepare for the installation of BMC Service Request ManagementIf you have not yet prepared for the installation, complete all tasks to prepare the environment for a successful install.

Review the known and corrected issues in Remedy 18.05

Review the list of known and corrected issues in Remedy 18.05.

Use one of the following methods to install BMC Service Request Management 18.05.

There is no installer for BMC Service Request Management (SRM) after version 18.05. To perform a fresh installation of SRM, you need to install SRM using version 18.05 installer.

You can choose to perform the installation in phases or all at once. Installing in phases enables you to perform configuration checks and validations, resolve any issues, and capture the installation options so you can start the installation at a later time. Install in silent mode if you do not want UI interaction.


Install offline documentation

By default, if you click the Help button from any BMC Remedy IT Service Management product, the Home page of the online product documentation is launched.

You will need to install the offline documentation only if you are bound by a firewall or do not have access to internet. This topic helps you understand how to install the offline Help, such that the documentation is accessible to you within your intranet.

5Perform BMC Service Request Management post installation proceduresPerform the post installation procedures for BMC Service Request Management.

Where to go from here

Next task
Up to process

If you have finished installing the applications, return to the appropriate installation process:

Installing the application components

Related topics

To know about...Refer to...
Server group configurationVerifying server group configuration
Release notes and notices

Configuring after installation in the BMC Service Request Management documentation.


Uninstalling BMC Service Request Management

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  1. Emilio Vargas

    Hi Team, exist a D2P for SRM 19.08?

    Sep 28, 2020 10:33
    1. Himanshu Raul

      Hi Emilio,

      Thank you for your comment. Yes, we provide a deployment package for BMC Service Request Management 19.08. You can find the link to download the package here: Downloading the installation files.

      You can apply the BMC Service Request Management 19.08 package if you have installed BMC Service Request Management 18.05. For instructions on applying the package, see Applying a deployment package.



      Oct 20, 2020 11:32