This documentation supports the 19.08 version of Remedy and applies only to the on-premises deployment model.

To view an earlier version, select the version from the Product version menu.


Installing BMC Service Level Management

Note

Starting from the version 18.05, standalone installation of BMC Service Level Management is not supported.

BMC Service Level Management installation comprises the following stages:

TaskActionAdditional information
1Prepare for the installation of BMC Service Level Management.If you have not yet performed the pre-installation procedures, complete all tasks to prepare the environment for a successful install.
2

Review the known and corrected issues in Remedy 18.05

Review the list of known and corrected issues in Remedy 18.05.
3

Use any one of the following methods to install BMC Service Level Management 18.05 Primary Server.

There is no installer for BMC Service Level Management (SLM) after version 18.05. To perform a fresh installation of SLM, you need to install SLM using the version 18.05 installer.

The BMC Service Level Management installer enables you to deploy BMC Service Level Management Primary Server in your IT environment.

You might choose to perform the installation in phases or all at once. Installing in phases enables you to perform configuration checks and validations, and resolve any issues before you start the installation.

You can choose the installation in silent mode if you do not want UI interaction.

4

Install offline documentation

By default, if you click the Help button from any BMC Remedy IT Service Management product, the Home page of the online product documentation is launched.

You will need to install the offline documentation only if you are bound by a firewall or do not have access to internet. This topic helps you understand how to install the offline Help, such that the documentation is accessible to you within your intranet.

5

Perform the post installation procedure for BMC Service Level Management

Perform post installation procedure for BMC Service Level Management.

6Apply the application deployment packageApply the deployment packages to install the application features.

Where to go from here

Next task
Up to process

If you have finished installing the applications, return to the appropriate installation process:

Installing the application components

Related topics

To know about...Refer to...
Server group configurationVerifying server group configuration
Release notes and notices
Troubleshooting
Configuring
Uninstalling

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