This documentation supports the 19.08 version of Remedy and applies only to the on-premises deployment model.

To view an earlier version, select the version from the Product version menu.

Installing BMC Remedy ITSM Process Designer

With BMC Remedy ITSM Process Designer, a common installer is introduced to install both the Process Designer Integration and Configuration Tool (PDICT) and Process Designer server.

You can also perform a silent installation of BMC Remedy ITSM Process Designer.


You cannot uninstall BMC Remedy ITSM Process Designer. The uninstall option for Process Designer has been discontinued since 8.3.04 release.

The following topics provide instructions for installing BMC Remedy ITSM Process Designer:

Also, refer to  Frequently Asked Questions on BMC Remedy ITSM Process Designer  for understanding the installation sequence. 

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