Configuring the heap size and perm size of Remedy Smart Reporting web server

To onboard multiple tenants in UNIX environments, you must change the heap size and perm size of the Remedy Smart Reporting web server. 

To change the heap size and perm size

1. Navigate to the following directory:
   <Install_Directory>/ ARSystem/SmartReporting/appserver/bin
2. Edit the catalina.sh file in vm editor
   1. Change the value of 
      JAVA_OPTS=%JAVA_OPTS% -Xms128m -Xmx1024m
      To 
      JAVA_OPTS=%JAVA_OPTS% -Xms512m –Xmx2048m
   2. Change the value of  
      JAVA_OPTS=%JAVA_OPTS% -XX:PermSize=64m -XX:MaxPermSize=1024m
      To 
      JAVA_OPTS=%JAVA_OPTS% -XX:PermSize=256m -XX:MaxPermSize=512m 
3. Restart the BMC Remedy Smart Reporting web server.