This documentation supports the 19.08 version of Remedy and applies only to the on-premises deployment model.

To view an earlier version, select the version from the Product version menu.


Configuring Remedy Smart Reporting installed in a distributed environment

When Remedy Smart Reporting is installed on a distributed environment, Remedy Smart Reporting Server, Remedy AR Server and Remedy Mid-Tier servers are installed on different hosts. Users should be able to open the Remedy Smart Reporting URL from the Mid-Tier as well as the Remedy AR server.

For this you must do the following:

  1. Add the Remedy Smart Reporting IP address and host details in the Remedy Mid-Tier and Remedy AR System server windows host files.

    Example

    The host file should include:

    Remedy Smart Reporting server:

    10.xxx.xxx.x   AR SERVER HOST NAME                         AR SERVER HOST NAME.domain name

    10.xxx.xxx.x   MID-TIER SERVER HOST NAME             MID-TIER SERVER HOST NAME.domain name

    Remedy AR Server:

    10.xxx.xxx.x   REPORTING SERVER HOST NAME        REPORTING SERVER HOST NAME.domain name

    10.xxx.xxx.x   MID-TIER SERVER HOST NAME             MID-TIER SERVER HOST NAME.domain name

    Remedy Mid-Tier

    10.xxx.xxx.x   REPORTING SERVER HOST NAME        REPORTING SERVER HOST NAME.domain name

    10.xxx.xxx.x   AR SERVER HOST NAME                         AR SERVER HOST NAME.domain name

  2. Import the Remedy Smart Reporting certificates into the Remedy AR Server and Mid Tier JVM Truststore. Contact your organization's certificate authority for instructions on adding the certificates.
    The following command gives you an example of how to add the certificates to the Remedy AR Server and Mid Tier:

    Keytool –import –keystore <jvm cacerts> -file <path to the Reporting Server certificate>

    For example: keytool -import -keystore "<C:\Program Files\Java\jre1.8.0_65\lib\security\cacerts>" -file "<C:\Program Files\Java\jre1.8.0_65\lib\security\Reporting.cer>"

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