This documentation supports the 19.02 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Installing components and patches for the mid tier

Before you install the mid tier, install the following components. See the pre-installation considerations (if any) for these components in the sections that follow.

The following table lists the components to install before you install the mid tier:

ComponentMore information
Java Software Developer's Kit (SDK) with the public Java runtime environment (JRE)An SDK that is available from the appropriate third-party vendor's site. For more information, see Product announcements for BMC Remedy Action Request System.
Web serverFor a list of the compatible web application servers, see  Product Availability and Compatibility on the BMC Support website.
BMC Remedy AR System server

The AR System server can be installed locally, but the mid tier is typically installed on a separate computer with network access to the server.

(Optional) Reporting toolIf you are running Crystal Reports on the web, install one of the following tools:
  • BusinessObjects Enterprise XI (recommended)
  • Crystal Reports Server XICrystal Web Component Server (which requires advance configuration) is available from . If this server is installed remotely, you must share the mid tier installation directory with the remote Crystal Server, specifying the full path to this directory. Make a note of this directory path if you are accessing Crystal Web Component Server over a network.
(Optional) Home Page server

The home page form displays entry points on a given server or server group. The home-page server must be a AR System server and can be configured as a home-page server.

(Optional) Preference serverThe preference server must be a AR System server, must be configured to be a preference server, and must be entered in the list of AR System servers.
(Optional) JavaServer Pages (JSP) engine

If you are not using the Tomcat JSP engine that is bundled with the mid tier installation, you must install and enable your supported JSP engine before you install the mid tier. For a list of supported JSP engines, see  Product Availability and Compatibility on the BMC Support website.

Related topics

System requirements

Setting user preferences

Specifying a home page on the server

Reporting in BMC Remedy AR System

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  1. Carina Burns

    Maybe this page should be updated to include specific information about OpenJDK versus an Oracle Java SDK because of this statement of direction....

    May 25, 2019 10:42
    1. Himanshu Raul

      Hi Carina,

      Thank you for your feedback on the documentation. We have updated the topic with relevant information.



      May 27, 2019 05:07