Installing components and patches for the mid tier


Before you install the mid tier, install the following components. See the pre-installation considerations (if any) for these components in the sections that follow.

The following table lists the components to install before you install the mid tier:

Component

More information

Java Software Developer's Kit (SDK) with the public Java runtime environment (JRE)

An SDK that is available from the appropriate third-party vendor's site. For more information, see Product-announcements-for-BMC-Remedy-Action-Request-System.

Web server

For a list of the compatible web application servers, see Product Availability and Compatibility

 on the BMC Support website.

BMC Remedy AR System server

The AR System server can be installed locally, but the mid tier is typically installed on a separate computer with network access to the server.

(Optional) Home Page server

The home page form displays entry points on a given server or server group. The home-page server must be a AR System server and can be configured as a home-page server.

(Optional) Preference server

The preference server must be a AR System server, must be configured to be a preference server, and must be entered in the list of AR System servers.

(Optional) JavaServer Pages (JSP) engine

If you are not using the Tomcat JSP engine that is bundled with the mid tier installation, you must install and enable your supported JSP engine before you install the mid tier. For a list of supported JSP engines, see Product Availability and Compatibility on the BMC Support website.

Related topics

System-requirements

Setting user preferences 

Specifying a home page on the server

Reporting in BMC Remedy AR System 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*