Installing BMC Remedy AR System in an international environment: Oracle on UNIX

When you are installing BMC Remedy AR System in an international environment on UNIX, you must create an Oracle database with a character set that is capable of storing your data. Also, you must set up the database NLS parameter to support the database NLS functionality. Otherwise, the wrong character set is used for conversion in forms and data. In addition, you will not be able to import data correctly. The BMC Remedy AR System does not take care of these database NLS setup issues.

Check the following language environment variables before installation:

• LANG
• NLS_LANG

To determine the current value of LANG, use the echo $LANG command at the shell in which you plan to run the installer.

To determine which locales are installed on the system, use the locale -a command.

When installing a Unicode AR System server, set LANG to a Unicode locale code; typically these end in UTF-8 or utf8. See the appropriate operating system and database documentation.