Installing BMC Atrium Core

Understand the following:

• Components in the BMC Remedy ITSM Suite
• Installers you must run to install a specific component
• Location of a specific component in the BMC Remedy ITSM Suite environment

Note: For some components, you must run the same installer multiple times.

Review the compatibility matrix, and the software and hardware requirements for installing BMC Remedy ITSM Suite components.

When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.

Ensure that you download the latest service pack and patch.

Only the BMC Remedy AR System server licenses require keys. Depending on the components that you use, you might need several licenses to activate an application.

Note: You must activate the licenses before installing the applications. See Activate the application licenses.

Before you install, prepare your database as described in this section. Also review the recommendation to avoid a decline in BMC Remedy AR System server performance. The following topics are provided:

• Preparing to install on a Unicode database
• Configuring the Microsoft SQL Server
• Configuring Oracle databases
• Configuring databases that are not configured to extend automatically

Before you install, you must prepare your base UNIX or Windows platform. The following topics are provided:

• Preparing a Windows environment
• Preparing a UNIX environment

Use the Configuration Check utility to perform the following types of checks:

• Pre-install checks before you install any components of the BMC Remedy ITSM Suite environment.
• General configuration checks on your system before you install any component in the BMC Remedy ITSM Suite environment.

Perform checks for all the components you want to install before you proceed to the next stage.

• Install BMC Atrium CMDB
• Installing BMC Atrium Core using silent mode

When you start the installer, you can choose one or more features to install at one time. Because certain applications depend on a specific set of features, you must run the installer multiple times to install all of the features in the solution.

Note: You can use either method for installation.

• Installing Atrium Integrator
• Installing Atrium Integrator using silent mode

Atrium Integrator installation contains installation of the Atrium Integrator server and the Atrium Integrator client. Installing Atrium Integrator is typically part of the full BMC Atrium CMDB installation process.

In a server group environment, Atrium Integrator can be used to distribute the jobs across multiple Atrium Integrator Carte servers.

• Installing Drift Management with the GUI installer
• Installing Drift Management with the CLI installer
• Installing Drift Management in silent mode

You must run the installations from the server that is running BMC Remedy AR System, and you must be logged in to that server with sufficient administrator privileges (or non-root for UNIX).

Note:

If you are installing Drift Management on an AR System server with an Oracle database, the installation is sometimes stopped because the AR System server times out. For the procedure to install Drift Management on Oracle database, see Issues with installing Drift Management and Help on an Oracle database.

Perform post-installation procedures for BMC Configuration Drift Management

• Release notes
• Known and corrected issues

• Working with logs  
• Troubleshooting data and workflow import issues
• Troubleshooting driver issues
• Troubleshooting BMC Atrium Core issues

• Uninstalling BMC Atrium Core
• Uninstalling Atrium Integrator
• Uninstalling BMC Configuration Drift Management