This documentation supports the 19.02 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Creating a silent.txt file for BMC Remedy ITSM installation

Before running the silent installer installation of BMC Remedy IT Service Management (ITSM) installation, you must create a silent.txt file that contains the installation options.


A sample input template file named BMCRemedyITSMSuite-ini-template.txt is packaged in the installation disk in the BMCRemedyITSMSuite\windows\Disk1\utility folder for further reference.

To create a silent.txt file for BMC Remedy ITSM installation

  1. Create the silent.txt file using the following options.





    Sets the installation directory for a product.

    -P installLocation=filePath
    Windows: -P installLocation=C:\Program FilesBMC Software\ARSystem UNIX: -P installLocation=/opt/bmc/ARSystem


    Specifies Java properties that correspond to user inputs.

    -J LOGIN=admin-J PASSWORD=admin


    Uninstalls a product or an individual feature.
    Note: It does not remove any BMC Remedy AR System database objects.

    -U productproductName (for example, -U productBMCRemedyITSMSuite)


    Ensure the following points:
    • There are no Ctrl+M characters in the silent.txt file on UNIX.
    • Include the appropriate -P and -J switch with each option.
  2. In the silent.txt file, add or modify the options for the installation to run. See the following table for details:
    Parameters for the silent.txt file



    Installation Location

    -P installLocation=

    The installation path for the application and components on the BMC Remedy AR System server.



    Type the name of one or more BMC Remedy ITSM applications, each separated by a comma. Values include:

    AR System Server Administrator Logon Information


    The fully qualified domain name of the BMC Remedy AR System server where you want to install the product.


    The port number your BMC Remedy Administrator assigned clients to connect to the BMC Remedy AR System server. The default port number is 0 (zero).


    The default user name is Demo.


    The default password is blank. Passwords can be in clear text or encrypted. BMC Software recommends that you encrypt your passwords. For more information, see Encrypting passwords using the BMC Remedy ITSM Maintenance Tool

    Software License Management Private Queue


    If you have defined a private queue to be used by Software License Management, specify the port number of this queue. This input is optional.



    English is the only language supported in silent mode. Note: Only the value of "English" is supported. This value is case-sensitive.


    Type the value for one or more languages separated by a semicolon (;). en (for English) must always be specified.

    • en (English)
    • fr (French)
    • de (German)
    • it (Italian)
    • ja (Japanese)
    • ko (Korean)
    • pt_BR (Portuguese Brazil)
    • ru (Russian)
    • zh_CN (Simplified Chinese)
    • es (Spanish)
      You can type these values in any order.


    Values are true and false.The default value is true. True makes the BMC Remedy ITSM Suite installer prompt you to select the default currency. This parameter is applicable for new installations only.

    The default value is United States Dollar.

    This parameter is applicable for new installations, and only if the value of the DEFAULT_CURRENCY_INSTALL parameter is true. The available options are:

    • USD/2 (United States Dollar)
    • CAD/2 (Canadian Dollar)
    • EUR/2 (Euro)
    • JPY/0 (Japanese Yen)
    • GBP/2 (UK Pound Sterling)
    • BRL/2 (Brazilian Real)
    • KRW/2 (South Korean Won)
    • KPW/2 (North Korean Won)
    • CNY/2 (Chinese Yuan Renminbi)
    • RUR/2 (Russian Ruble)

    Sample Data


    Values are true and false. The default value is true.True installs sample data.


    Values are true and false. The default value is false. True enables Object Modification Logging but specifying true increases installation time.

    Additional Reports

    BMC Atrium Service Context information


    Enter the name of the BMC Remedy AR System Server for which you want to enable the BMC Atrium Service Context feature.


    Enter the BMC Remedy AR System user name to be used with the BMC Atrium Service Context feature. This back-end user must have BMC Remedy AR System Server Administrator permissions and possess a fixed license.


    Enter the BMC Remedy AR System user's password, if one exists.


    Enter the URL of the mid tier that you want to use. You can obtain the mid tier host name from the Default Web Path field on the AR Server Configuration form.
    The URL should be entered in the following format: http://<HostName>:<PortNumber>/<ContextPath>


    Enter the BMC Remedy AR System user's Authentication String, if one exists.

    Configuration Check triggered by installer
    -J BMC_IGNORE_PRECHECK_ERROR=Values are true or false. Setting this value to true ensures that the installer does not stop if errors are reported by configuration check utility that is triggered when the installer runs. Before running silent installation, you must manually run a configuration check utility bundled with the BMC Remedy ITSM installer and resolve the errors reported by the utility.

    BMC Remedy Asset Migration Configuration (Upgrades only)


    Note: This parameter is deprecated in BMC Remedy ITSM applications 9.1.02.

    Values are true and false.

    True removes BMC Remedy ITSM attributes from the BMC Atrium CMDB. These attributes get removed from the BMC.CORE:BMC_BaseElement form, and derived classes during an upgrade, and is available through joins with the AST:Attributes form.

    -J BMC_ITSM_SKIP_PHASE2Note: This parameter is deprecated in BMC Remedy ITSM applications 9.1.02. Values are true and false. If your are upgrading from 7.0.x to 8.1 and later, choose false.

    This is not required while upgrading from 8.0.00 to 8.1.x

Related topics

Options for the silent.txt file for BMC Remedy ITSM installation

Example silent installation files for BMC Remedy ITSM

Running the BMC Remedy ITSM installer in silent mode

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