This documentation supports the 19.02 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Completing the installation spreadsheet

Before you start installing or upgrading the products and components, use the attached installation spreadsheet to gather the installation parameter values that are required by the installers. During upgrade, most of the fields in the installer panels are either skipped or pre-populated. However, you could use the spreadsheet if you want to make any changes to the editable fields.


You must know the actual logon credentials to a server or database to complete installations. BMC installers are not integrated with BMC Remedy Single Sign-On, SSL, or any other authentication method. For example, you cannot use a smart card scan to authenticate a user to perform installations of BMC products.

Consult the following topics for information that is helpful to understanding the installer prompts:

TopicAdditional information
Understanding the server name alias and host name

During the installation on Microsoft Windows or UNIX, you are asked for the BMC Remedy AR System server alias and a BMC Remedy AR System server host name or IP address for the physical computer on which the BMC Remedy AR System server will be installed.

Understanding port numbers

Port numbers identify the TCP ports from which the BMC Remedy AR System server and plug-in server will run. This topic provides the following information:

  • Registering with a portmapper
  • Portmapper and multiple servers
  • Detecting a portmapper
  • Assigning port numbers
  • Default port numbers
  • BMC Atrium Core ports
  • Atrium Integrator ports
Understanding application server passwordsThis topic describes the application server passwords that you must set when you install BMC Remedy AR System.
Understanding the BMC Remedy Mid TierThis section provides information on steps for preparing to install the mid tier.
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