This documentation supports the 18.08 version of Remedy Deployment.

To view the latest version, select the version from the Product version menu.

Hardware requirements

Click here to download a VSDX file (Microsoft Visio 2016) that contains a source copy of this diagram that you can customize to your environment. The following architecture diagram displays specifications for a medium-sized environment that supports 2000 concurrent Remedy ITSM users. For more information about the sizing guidelines, see sizing baselines.

For more information, see the following topics:

TopicTo learn about
Remedy on-premises solution architectureRemedy deployment architecture and sizing guidelines.

Configuration checklist for Remedy Platform Open link

Specifications, configurations, and sizing guidelines.

Configuration checklist for Digital Workplace Open link

Digital Workplace sizing guidelines and configurations.

Related topics

Compatibility matrix

Software dependencies for BMC Remedy AR system

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  1. Duy Do

    BMC Digital Workplace Sizing considerations link takes you to non-existent page. Prior versions had recommendations for Smart IT and MyIT sizing on same server:

    Is there similar for SmartIT and Digital Workplace 18.08 or is it recommended to separate and install on different servers?

    Oct 25, 2018 12:27
    1. Himanshu Raul

      Hi Duy,

      Thank you for your feedback. We have fixed the link. The link to DWP sizing considerations is Sizing and scalability considerations. It is recommended to install Smart IT and DWP on separate Apache Tomcat servers.



      Feb 05, 2019 10:43