BMC Atrium Core checks
This topic provides information about the checks performed by the BMC Remedy Configuration Check utility for BMC Atrium Configuration Management Database (BMC Atrium CMDB). It also describes the expected results of the checks and corrective actions to be taken if a check fails.
Best practice
CMDB Config Params Check
Description | This check verifies whether the following parameters are specified as per the recommended values:
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Type | Pre-upgrade check |
Check performed and expected result |
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Corrective action |
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CMDB - Enum Attribute Customization Check
Note: This check is applicable only if you are upgrading from version 9.0 or lower.
Description | This check verifies whether any custom ID values were added to the selection type attributes (OSType , SystemType, ProcessorFamily). If a custom value is added to the list, it is considered as a customization. Note: Before this check was introduced, customizations were included in the regular enum list. Now, they are included within the custom ID range. For more information on enum types, see Enum Type . BMC Atrium Core has reserved a range of enum IDs from 0 to 10,000 for these selection type attributes. All new custom values must be added with ID value starting from 10,001. |
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Type | Pre-upgrade check |
Check performed and expected result | If the above mentioned customization is detected, the custom values are moved to the custom ID range (10,001 onwards) during the upgrade. The details are logged in the CMDB Server Log. |
Corrective action | No action required. |
CMDB - Max-Num-Caches Check
Description | This check verifies whether the value of Max-Num-Caches is other than 1 and whether the Development cache mode is ON. If the parameter Max-Num-Caches:1 is enabled in the ar.cfg (or ar.conf) file and the Development cache mode is OFF, the installation of BMC Atrium Core 9.0 can fail. However, if you set the Development cache mode to ON, Max-Num-Caches:1 has no effect. |
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Type | Configuration check |
Check performed and expected result | If the parameter Max-Num-Caches:1 is enabled in the ar.cfg (or ar.conf) file and the Development cache mode is OFF, the check fails and displays the following error message:
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Corrective action | Disable the parameter Max-Num-Caches:1 in the Centralize Configuration, or set the Development cache mode to ON. |
CMDB - Remedy Application Password Check
Description | This check verifies whether the BMC Remedy Configuration Check utility can communicate with the BMC Remedy AR System server by using the password provided for members of the server group. This check validates whether a valid password is stored in the UDM:RAppPassword form. |
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Type | Pre-upgrade check, configuration check |
Check performed and expected result | If no password is stored in the UDM:RAppPassword form or the stored password is incorrect, the check fails and displays the following error message: |
Corrective Action | Update the password on the UDM:RAppPassword form for the suggested server. |
CMDB - Schema Data Threshold Check
Description | This check validates forms for the data threshold limit for the records size. |
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Type | Configuration check |
Check performed and expected result | This check validates the following forms and their data threshold limits:
If the number of records in any of the forms exceeds the threshold limit, the check fails and displays the name of the form. |
Corrective action | Manually reduce the number of records in the forms so that the number in each form is lower than the threshold limit. |
CMDB Class Overlay Check
Description | This check verifies whether any overlays are created for BMC Atrium CMDB forms. Note: BMC Atrium CMDB does not support overlay forms. |
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Type | Pre-upgrade check, configuration check |
Check performed and expected result | If overlays are created for BMC Atrium CMDB forms, the check fails and displays the details of the overlays. |
Corrective action | Check the form name from the result file displaying the name of form containing overlay. Delete the overlay from the respective form before you proceed with the upgrade. |
CMDB Metadata Check
Description | This check verifies whether BMC Atrium CMDB metadata has any pending metadata operation, using the CDMChecker utility. |
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Type | Pre-upgrade check, configuration check |
Check performed and expected result |
Note: |
Corrective action | Ensure that metadata operations do not exist in the pending state. After the pending operations are completed, proceed with the upgrade. |
CMDB OOTB Index Check
Description | This check verifies whether any out-of-the-box (OOTB) indexes are missing. |
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Type | Pre-upgrade check |
Check performed and expected result | If any OOTB index is missing, the check fails and one or more of the following error messages are displayed:
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Corrective action | Go to indexes, and check whether missing indexes were created. If indexes are missing, create the missing indexes manually. For more information, see CMDB Indexes . |
Is CMDB Running Check
Description | This check verifies whether the BMC Atrium CMDB engine is running prior to upgrade. |
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Type | Pre-upgrade check; configuration check |
Check performed and expected result |
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Corrective actions | Ensure that the BMC Atrium CMDB engine is running before upgrading. |
Plug-in port configuration Check
Description | This check verifies whether the plug-in port number and host name match with the plug-in server configuration information. |
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Type | Pre-upgrade check, configuration check |
Check performed and expected result |
Note: |
Corrective actions |
To more information on using centralized configuration form, see Centralized configuration . |
Reconciliation Engine Private Queue Check
Description | This check validates whether the Reconciliation Engine private queue is configured to use either port 390698 or port 390699. |
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Type | Configuration check |
Check performed and expected result |
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Corrective actions |
To more information on using centralized configuration form, see Centralized configuration . |
Verify CMDB SIM Extension
Description | |
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Type | |
Check performed and expected result | |
Corrective Action |
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BMC Service Level Management checks
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