Remedy as a shared service deployment

This section helps you understand the shared service architecture in your Remedy IT Service Management (ITSM) suite environment and provides guidelines for planning the architecture.

In a shared service architecture, either of the following components can be deployed as a shared service:

• BMC Remedy Mid Tier
• Enterprise Centralized Configuration Server (ECCS) 
• BMC Remedy Smart Reporting deployment

The following diagram depicts an environment with all three components deployed as a shared service:

Related topics

Guidelines for tenants in shared service

Guidelines for deploying a load balancer in a shared services architecture