Refreshing the Data Visualization modules

If you are upgrading BMC Service Request Management, you must perform the following steps to update the Data Visualization modules used in the Request Entry Console and Visual Process views.

To update the Data Visualization modules

1. Stop the web server or servlet engine on the computer on which the BMC Remedy Mid Tier is running.
   For example, if you installed the default servlet engine that is included with the BMC Remedy Mid Tier, stop the Apache Tomcat servlet engine.
2. Delete the SRMSServiceRequestBrowser folder located in the PluginsCache\<ARSystemServer> folder of the mid tier installation folder.
   If you are running Microsoft IIS, the folder is located at the following default location:
   C:\Program Files\BMC Software\ARSystem\midtier\PluginsCache\<ARSystemServer>\SRMSServiceRequestBrowser
3. Delete the Visualizer folder located in the PluginsCache\<ARSystemServer> folder of the mid tier installation folder.
   If you are running Microsoft IIS, the folder is located at the following default location:
   C:\Program Files\BMC Software\ARSystem\midtier\PluginsCache\<ARSystemServer>\SRMSServiceRequestBrowser
4. (Optional) To avoid display issues with service requests and other items, after you delete the SRMSServiceRequestBrowser and the VIsualizer folders, delete cookies, temporary internet files, offline content, and history from your browser's cache.
5. Restart the web server or the servlet engine.

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