This documentation supports the 18.05 version of Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Preparing for the BMC Atrium Core upgrade

Perform the tasks in this section before you upgrade BMC Atrium Core.

In this section

Before you begin the BMC Atrium Core upgrade

Best Practice

Before you upgrade BMC Atrium Core, create a backup of the upgraded AR System server database. The backup preserves your data and lets you restore your previous environment if you encounter errors while upgrading.

BMC Atrium Core preupgrade process

Where to go from here

Next taskAfter you perform the pre-upgrade tasks, proceed to Performing the BMC Atrium CMDB upgrade.
Up to process

If you have finished upgrading the platform, return to the appropriate upgrade process:

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