This documentation supports the 18.05 version of Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Hardware requirements

Click here to download a VSDX file (Microsoft Visio 2016) that contains a source copy of this diagram that you can customize to your environment. The following architecture diagram displays specifications for a medium-sized environment that supports 2000 concurrent Remedy ITSM users. For more information about the sizing guidelines, see sizing baselines.

For more information, see the following topics:

TopicTo learn about
Remedy on-premises solution architectureRemedy deployment architecture and sizing guidelines.

Configuration checklist for Remedy Platform

Specifications, configurations, and sizing guidelines.

Configuration checklist for Digital Workplace

Digital Workplace sizing guidelines and configurations.

Related topics

Compatibility matrix

Software dependencies for BMC Remedy AR system

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