This documentation supports the 18.05 version of Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Enabling entries in the armonitor and ar configuration files

If you are using a Microsoft Windows computer, you must enable the arcmdbd.exe and arrecond.exe entries in the armonitor.cfg file. If you are using a UNIX computer, you must enable the following entries that you commented out before the upgrade:

  • The and entries in the armonitor.conf file
  • The and entries in the ar.conf file

To enable the arrecond and arcmdbh entries in the armonitor file

  1. Navigate to the following location on the BMC Remedy AR System server:
    • (Windows)  AR_install_directory\Conf
    • (UNIX)  /etc/arsystem/server_name


  2. Open the armonitor.conf (UNIX) or the armonitor.cfg (Windows) file in a text editor.
  3. In the armonitor.conf file, locate the lines that include and
    In the armonitor.cfg file, locate the lines that include arcmdbd.exe and arrecond.exe.
  4. Remove the number sign (#) from the start of the line.
  5. Save the file.

To enable the libcmdbconsolefilterapi21 and cmdbsvr21 entries in the ar.conf (UNIX) file

  1. Open the ar.conf file.
  2. Locate the lines that include the following text:
    • Plugin: /usr/arsystem/norad/cmdb/server/bin/
    • Load-Shared-Library:
  3. Remove the number sign (#) from the start of the line.
  4. Save the file.
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