This documentation supports the 18.05 version of Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

BMC Service Request Management postinstallation procedures

The following information is provided:

StepActionAdditional Information
1.Run a BMC Service Request Management installation health checkUse the Health Check utility, which is part of the BMC Service Request Management Maintenance tool, to run a post-installation health check on your files. The health check reports on any parts of the product that are broken.
2.Configuring the CAI integration after upgrading from pre-8.0 versionIf you upgrade BMC Service Request Management from a pre-8.0 version, you must update the Server field in the CAI application registry form to use the @ symbol in place of a server name, so that integrations with BMC Remedy IT Service Management applications continue to work correctly.
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