BMC Service Request Management checks

This check verifies whether BMC Remedy AR System server is at version 9.1 or later.

• If BMC Remedy AR System server is at version 9.1 or later, the check is successful. Otherwise, the check fails and displays an error message.
• If any of the listed applications is not present on the target system, check does not run, and it returns a warning about a precondition.

Before you install or upgrade BMC Service Request Management 9.1 and later, ensure that BMC Remedy AR System server 9.1 is installed on the target system.

This check verifies whether BMC Remedy Approval Server is at version 9.1 or later.

The following validations are performed:

• If the version of BMC Remedy Approval Server is version 9.1 or later, the check is successful. Otherwise, the check fails and displays an error message.
• If BMC Remedy Approval Server is not present on the target system, the check does not run, and it returns a warning about a precondition.

Before you install or upgrade BMC Service Request Management 9.1 or later, ensure that BMC Remedy Approval Server 9.1 or later is installed on the target system.

This check verifies whether BMC Remedy Assignment Engine is at the current version.

• If BMC Remedy Assignment Engine is at version 9.1 or later, the check is successful. Otherwise, the check fails and displays an error message.
• If BMC Remedy Assignment Engine is not present on the target system, the check does not run, and it returns a warning about a precondition.

Before you install or upgrade BMC Service Request Management 9.1 or later, ensure that BMC Remedy Assignment Engine 9.1 is installed on the target server.

This check verifies whether the required space is available on the partition on which you want to install BMC Service Request Management. A minimum of 4.5 GB free space is required.

If 4.5 GB or more free space is available, the check is successful. Otherwise, the check fails and displays an error message.

Free up 4.5 GB or more space on the partition.

Note: 

You must provide the partition name to this check as an input in one of the following ways:

• Run the PATH command in interactive command-line mode.
• Enter the path in the Temp Dir field in GUI mode.
• Set the <tempDir> variable in the configuration file (configchecker_config.xml).

This check verifies whether BMC Remedy ITSM Process Designer is installed on the target server is at the current version.

• If BMC Remedy ITSM Process Designer installed on the target computer is at version 9.1 or later, the check is successful.
• If BMC Remedy ITSM Process Designer is not installed, the check is successful.
• If BMC Remedy ITSM Process Designer installed on the target computer is at version 8.3.02, 8.3.03, 8.3.04, or 9.0.x, the check fails and displays an error message.

• If the Product Catalog on the target server is at version 9.1 or later, the check is successful. Otherwise, the check fails and displays an error message.
• If Product Catalog is not present on the target system, the check does not run and returns a warning about a precondition.

The check determines if there is at least 3 GB memory available on the server for BMC Service Request Management installation.

If the available RAM is 3 GB or more, the check is successful. Otherwise, the check fails and returns an error message that lists the required memory and the available memory.

• Close any unnecessary applications that are consuming the memory.
• Increase the memory in the system to ensure that there is at least 3 GB memory free at the time of install / upgrade.

This check compares the field, View User Interface (VUI) IDs, the database fields, and the VUI names from the application definition files with those on the target BMC Remedy AR System. This check also ensures that there are no conflicting Name and ID combination.

This check compares the following items from the application definition files with the corresponding items on the target BMC Remedy AR System:

• Field and View User Interface (VUI) IDs
• Database fields and VUI names

The check ensures that no conflicting name and ID combinations exist.

• If no conflicts exist in the name-to-ID combinations, the check is successful. No message is displayed.
• During an upgrade, if a customization to the earlier version on the target system results in conflicts with the IDs and names in the latest version, the upgrade fails and reports an error that shows the conflicting IDs and names.

• If the check failed due to a database name conflict, reset the database name of the field or VUI on the target system.
• If check failed due to conflicting fields or VUI IDs and if it uses a BMC reserved ID, change such IDs using the archgid.exe utility. For information about this utility, see https://communities.bmc.com/communities/docs/DOC-19172.

This check validates the license for the following components:

• BMC Remedy Action Request System server
• BMC Service Request Management
• BMC:Financial Mgmt Application

If the BMC Remedy AR System server has a valid license for given applications, the check is successful. Otherwise, the check fails and returns an error message that lists the names of applications that do not have valid licenses.

This check validates the temporary space available for the partition. A minimum of 1.5 GB free temporary space is required. 

If available free space is at least 1.5 GB, the check is successful. Otherwise, the check fails and displays an error message.

Free up 1.5 GB or more space on the partition.

Note: 

You must provide the path of the Temp directory to this check as an input in one of the following ways:

• Run the PATH command in interactive command-line mode.
• Enter the path in the Temp Dir field in GUI mode.
  
• Set the <tempDir> variable in the configuration file (configchecker_config.xml).