BMC Service Request Management checks
Product Catalog Version Check for SRM
This topic covers information on the prechecks performed by the BMC Remedy Configuration Check utility for BMC Service Request Management. It also describes the expected results of the checks and corrective actions to be taken if a check fails.
Best Practice
AR Server Version Check for SRM
Description | This check verifies whether BMC Remedy AR System server is at version 9.1 or later. |
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Type | Pre-upgrade check |
Checks performed and expected result |
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Corrective Action | Before you install or upgrade BMC Service Request Management 9.1 and later, ensure that BMC Remedy AR System server 9.1 is installed on the target system. |
Approval Server Version Check for SRM
Description | This check verifies whether BMC Remedy Approval Server is at version 9.1 or later. |
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Type | Pre-upgrade check |
Checks performed and expected result | The following validations are performed:
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Corrective Action | Before you install or upgrade BMC Service Request Management 9.1 or later, ensure that BMC Remedy Approval Server 9.1 or later is installed on the target system. |
Assignment Engine Version Check for SRM
Description | This check verifies whether BMC Remedy Assignment Engine is at the current version. |
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Type | Pre-upgrade check |
Checks performed and expected result |
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Corrective Action | Before you install or upgrade BMC Service Request Management 9.1 or later, ensure that BMC Remedy Assignment Engine 9.1 is installed on the target server. |
Install Space Availability Check for SRM
Description | This check verifies whether the required space is available on the partition on which you want to install BMC Service Request Management. A minimum of 4.5 GB free space is required. |
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Type | Pre-upgrade check |
Check performed and expected result | If 4.5 GB or more free space is available, the check is successful. Otherwise, the check fails and displays an error message. |
Corrective Action | Free up 4.5 GB or more space on the partition. Note: You must provide the partition name to this check as an input in one of the following ways:
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PD Version Check for SRM
Description | This check verifies whether BMC Remedy ITSM Process Designer is installed on the target server is at the current version. |
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Type | Pre-upgrade check; configuration check |
Checks performed and expected result |
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Corrective action | Upgrade BMC Remedy ITSM Process Designer on the target computer to version 9.1 or later. |
Product Catalog Version Check for SRM
Description | This check verifies whether Product Catalog is at version 9.1 or later. |
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Type | Pre-upgrade check |
Checks performed and expected result |
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Corrective Action | Before you install or upgrade BMC Service Request Management 9.1 or later, ensure that Product Catalog 9.1 is installed on the target server. For details on installing Product Catalog see,
Installing Product Catalog
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RAM Availability Check for SRM
Description | The check determines if there is at least 3 GB memory available on the server for BMC Service Request Management installation. |
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Type | Pre-upgrade check |
Check performed and expected result | If the available RAM is 3 GB or more, the check is successful. Otherwise, the check fails and returns an error message that lists the required memory and the available memory. |
Corrective Action |
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Schema Field ID Violation Check for SRM
Description | This check compares the field, View User Interface (VUI) IDs, the database fields, and the VUI names from the application definition files with those on the target BMC Remedy AR System. This check also ensures that there are no conflicting Name and ID combination. This check compares the following items from the application definition files with the corresponding items on the target BMC Remedy AR System:
The check ensures that no conflicting name and ID combinations exist. |
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Type | pre-upgrade check, configuration check |
Checks performed and expected result |
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Corrective actions |
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SRM Application License Check
Description | This check validates the license for the following components:
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Type | Pre-upgrade check |
Check performed and expected result | If the BMC Remedy AR System server has a valid license for given applications, the check is successful. Otherwise, the check fails and returns an error message that lists the names of applications that do not have valid licenses. |
Corrective Action | Acquire the required license from BMC and apply it on the target BMC Remedy AR System server from AR System Administration Console > Add or Remove License. |
Temp Space Availability Check for SRM
Description | This check validates the temporary space available for the partition. A minimum of 1.5 GB free temporary space is required. |
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Type | Pre-upgrade check |
Check performed and expected result | If available free space is at least 1.5 GB, the check is successful. Otherwise, the check fails and displays an error message. |
Corrective Action | Free up 1.5 GB or more space on the partition. Note: You must provide the path of the Temp directory to this check as an input in one of the following ways:
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Related Topics
BMC Remedy ITSM Process Designer checks
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