This documentation supports the 20.08 version of BMC Helix Chatbot.
To view the documentation for the previous version, select 20.02 from the Product version menu.

Support information

This topic contains information about how to contact BMC Support, and the support status for this and other releases.

Contacting BMC Support

If you have problems with or questions about a BMC product, or for the latest support policies, see the BMC Support website at You can access product documents, search the Knowledge Base for help with an issue, and download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at  Contact BMC Open link  to view local Support Contacts.

If you have signed up for the developer program, and you are using an Amazon Web Services Sandbox, post your queries on  BMC Communities Open link .

Support status

As stated in the  BMC Software Product Support Policy Open link , BMC provides technical support for a product based on time rather than number of releases. For subscription-based product support, see the  BMC Software Subscription Services Support policy Open link .

Subscriber services

For information about BMC Helix subscriber services and policies, such as disaster recovery or filing change requests, see  BMC Helix Subscriber Information Open link .

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