This documentation supports an earlier version of BMC Helix Operations Management.

To view the documentation for the latest version, select 23.1 from the Product version picker.

Monitoring services

As an operator, you can view all services on the Services page to get quick insight about service health and availability. 

The Services page displays all services from the following components:

  • Service models and service blueprints created and managed in BMC Helix AIOps .
  • Groups published as services in BMC Helix Operations Management .
  • All business services from BMC Discovery .

The Services page displays all services from the components, which are integrated with  BMC Helix Portal . For more information, see Data providers for services and situations

To monitor services

  1. Click Entities to view the Services page. 
    The Services page displays the count of services categorized by service severity.
  2. (Optional) Click a service severity to view or hide services of that severity.

  3. (Optional) Enter a service name in the search box and click search. The search results are retained even if you switch between the Tile view or the Heatmap view

  4. (Optional) Next to Views, select one of the following views:
    • Heatmap view : By default, services are displayed in the heatmap view. Displays the service details in a hierarchical format and each service in the heatmap is color-coded by severity as shown in the following images. You can click on any service to view the service details page.


    • Tile view : Each tile represents a service and displays the service name, service impact score, and the count of events, incidents, and total impacted CI count associated with the service. You can click on any service tile to view the service details page.

  5. (If you are a Service Designer) Click , to create a new service model. For more information, see Modeling services.

Where to go from here

Performing probable cause analysis

Was this page helpful? Yes No Submitting... Thank you

Comments