Incident Info event class
The Incident Info (or INCIDENT_INFO) event class is a subclass of the EVENT base event class.
This class represents slots for incident-related events.
Hidden slots
The hidden slots are internal slots that must not be changed.
To understand the list of slots that are used to determine duplicate events, see Slot facets.
| Slot | Slot display name | Type | Description | Hidden? |
|---|---|---|---|---|
object | Object | String | Sub-component of the host with which the event is related. | No |
object_class | Object Class | String | Identifies the class of an object. | No |
object_id | Object ID | String | It is a combination of Agent guid, Monitor type, and Instance name. | No |
ci_incident_type | ci_incident_type | Enum (Incident_Type) | Indicates what kind of incident is created on BMC Helix IT Service Management . | No |
component_id | component_id | String | Unique CI ID from BMC Helix IT Service Management . | No |
event_ids | event_ids | String_List | List of events with which this incident is related. | No |
bOrphanedRoot | bOrphanedRoot | Integer | This field represent a causal CI incident. | No |
policy_name | policy_name | String | Incident policy for which the event was qualified. | No |
incident_relation_source | incident_relation_source | String | Event ID for which the incident is created. | No |
incident_assignee | incident_assignee | String | The user to whom the incident is assigned. | No |
incident_priority | incident_priority | String | The priority of the incident in BMC Helix IT Service Management . | No |
incident_submitter | incident_submitter | String | The user who has created the incident. | No |
incident_status | incident_status | String | The current status of the incident in BMC Helix IT Service Management . | No |
incident_assignee_group | incident_assignee_group | String | The support group in BMC Helix IT Service Management to which the incident is assigned. | No |
Temp01 | Temp01 | String | A reserved field for user-defined customization. | No |
Temp02 | Temp02 | String | A reserved field for user-defined customization. | No |
Temp03 | Temp03 | String | A reserved field for user-defined customization. | No |
Temp04 | Temp04 | String | A reserved field for user-defined customization. | No |
Temp05 | Temp05 | String | A reserved field for user-defined customization. | No |
Temp06 | Temp06 | String | A reserved field for user-defined customization. | No |
Temp07 | Temp07 | String | A reserved field for user-defined customization. | No |
Temp08 | Temp08 | String | A reserved field for user-defined customization. | No |
Temp09 | Temp09 | String | A reserved field for user-defined customization. | No |
Temp10 | Temp10 | String | A reserved field for user-defined customization. | No |
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