This version of the software is currently available only to customers in the Controlled Availability (CA) program.

Migrating data

This section describes the steps to use BMC Helix Data Manager and migration packs to migrate data.

The general process is as follows:

ActionReference
Access and log in to BMC Helix Data Manager Workbench.Accessing and navigating the Workbench

Set up BMC Helix Data Manager Workbench for migration, which includes:

  • Registering the source and target systems

  • Discovering and managing data dictionaries

  • Registering file systems for import and export

Setting up BMC Helix Data Manager Workbench for migration
Set up the migration packs, mappings, and templates for migration.Setting up migration packs, mappings, and templates
Run your migration project.Running your migration project
View metadata files after migration.Viewing metadata files

Important

To migrate your BMC Helix Remedyforce system to the latest version of BMC Helix ITSM, and to take advantage of new features offered by the BMC Helix SaaS solutions, you must perform a fresh installation of BMC Helix ITSM in your environment. For more information, see Migration process for Remedyforce to BMC Helix Innovation Suite Cloud Open link .

Recommended trainings

We recommend that you complete the following training course to successfully use BMC Helix Data Manager:

  • BMC Helix Data Manager 21.x: Fundamentals Migrating Open link
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