Viewing out-of-the-box dashboards
This topic describes the out-of-the box dashboards. For instructions on creating or editing dashboards, see Configuring dashboards, panels, and queries. To learn about the concept of dashboards, see Setting up dashboards.
You can use the out-of-the-box dashboards to quickly start visualizing and analyzing your environment data. You cannot edit or delete out-of-the-box dashboards. However, you can copy these dashboards and save them with a different name to customize them.
The following out-of-the-box dashboards are available:
|BMC Helix Business Workflows dashboards|
As a dashboard user, use the BMC Helix Business Workflows dashboards to view the following information:
|BMC Helix Cloud Security Dashboard|
This dashboard shows the compliance data for resources, compliance and remediation trends, operation and policy status, and business services at risk.
|BMC Helix Intelligent Automation Value dashboard|
This dashboard displays information about the automation runs in your environment for the specified time period.
|BMC Helix ITSM Incident dashboard|
This dashboard displays the Incident Management ticket information.
|BMC Helix ITSM Change dashboard|
As a dashboard user, you can use the Change dashboard to track KPI metrics of a change request such as number of change requests resolved per month, number of change requests resolved by different coordinator groups, and number of problem tickets created by unplanned change requests.
|BMC Helix ITSM Incident SLA Performance dashboard|
As a dashboard user, you can use the Incident SLA Performance dashboard to track the performance of Incident response and resolution SLAs and check whether the target SLAs are met or missed.
The Incident SLA Dashboard has the following two sections:
You can expand or collapse each section to get the metrics of incident response or resolution SLAs.
|BMC Helix ITSM Application Availability dashboard|
As a dashboard user, you can access the Application Availability dashboard to track the availability of an application or business service and plan your business activities accordingly. By using this dashboard, you can get the following information about the uptime of an application or business service:
|BMC Helix ITSM KCS Effectiveness and Efficiency dashboard|
By using the KCS Effectiveness and Efficiency dashboard, you can track the usage of your Knowledge-Centered Support (KCS) articles by using the following parameters:
|Asset Compliance dashboard|
As a dashboard user, you can use the Asset Compliance dashboard to get the details of Computer System and Operating System assets that are available at the inactive sites and hosts with outdated operating systems.
|Asset Contracts dashboard|
As a dashboard user, you can use the Asset Contracts dashboard to get the details of contracts of the Computer System assets like the count of active contracts and the number of assets by expiring warranty.
|Asset Inventory dashboard|
As a dashboard user, you can use the Asset Inventory dashboard to get the inventory details of asset type Computer Systems, such as the count of assets, the refresh and purchase trend of assets, the count of spare assets, and so on.
|Asset Overview dashboard|
As a dashboard user, you can use the Asset Overview dashboard to get an overview of Computer Systems assets such as the number of unassigned assets, number of refreshed assets, number of scanned assets, the distribution details of unassigned, refreshed, and scanned assets, and so on.
As a dashboard user, you can use the Channel dashboard to get the count of BMC Helix ITSM incidents and BMC Helix Business Workflows cases coming from different channels of self service and service desk. The following are some of the channels that the users use to raise BMC Helix ITSM incidents and BMC Helix Business Workflows cases:
|Event Data dashboard|
As a tenant administrator, editor, or viewer, you can use the Event Data dashboard to view the number of open events and their severity, and the number of closed events. The dashboard also displays the trend of open events in your environment.
|Metrics Data dashboard|
As a tenant administrator, editor, or viewer, you can use the Metrics Data dashboard to view the performance metrics data of the devices in your environment and get an insight into the their health.
|BMC Helix Virtual Agent dashboards|
This dashboard displays metrics for a chatbot such as intent performance, channel usage, and chatbot user details. Administrators and chatbot owners can use these metrics to determine the overall performance and effectiveness of the chatbot.
|Live Chat dashboards|
These dashboards display metrics for Live Chat such as queue wait time, agents' availability, live chat session duration, source from where the live chat sessions were requested and abandoned and reassigned chat session details. Supervisors and administrators can use these metrics to determine the overall team performance and effectiveness of Live Chat.
|BMC Helix Automation Console dashboard|
As a tenant administrator, view the BMC Helix Automation Console dashboard to check the patch and vulnerability compliance data for the assets in the TrueSight Server Automation endpoint manager. The dashboard also displays the asset count, risk (includes missing patches and vulnerabilities) occurrence and remediation trends, operation and policy status, and business services at risk.
This dashboard helps you to track various KPIs for a selected service and shows metrics BMC Helix Operations Management and BMC Helix ITSM.
|Service Request Overview dashboard|
This dashboard helps you to see a high-level summary of service requests raised over a given period, as well as other statistics such as, total active requests, failed requests, closed request and so on for BMC Helix ITSM and BMC Helix Business Workflows.
|CMDB Overview dashboard|
As a BMC Helix CMDB dashboard user, use the CMDB Overview dashboard to view the following information:
|CMDB Data Quality dashboard|
A Configuration Manager can access the CMDB Data Quality dashboard to track the CMDB health by monitoring the following CMDB data quality metrics:
|Service automation dashboard|
As a Service Request manager, you can track and analyze automated and non-automated work orders. You can also track and analyze failed automated work orders.
|BMC Helix ITSM Insights dashboard|
As a Service Desk Manager or a Problem Coordinator, you can track and analyze the Proactive Problem Management and Incident Correlation metrics in the ITSM Insights dashboard. Using these metrics, you can track the usage of ITSM Insights and the business value it provides.
As a dashboard user, you can use the printable dashboards to print the required change, incident, or work order records in a PDF format on an A4 size paper without having to manually select any fields.
For a list of icons and operations that are common across dashboards, see Orientation.