BMC Client Management automates client management helping organizations control costs, maintain compliance, and reduce data and financial risks. From device acquisition to disposal, BMC Client Management provides an accurate view of software installations, ensures device adherence to organizational and industry policies, and supports systems and software currency.
Release notes and notices
updated 25 Feb

Learn what’s new or changed for BMC Client Management 21.02.02, including new features, urgent issues, documentation updates, and fixes or patches.

The following table lists the enhancements in this release:


To stay informed of changes to this list, click the  icon on the top of this page.


Date

Title

Summary

23 February 2022

21.02 Patch 3 (220208l)

Fixes a number of important defects.
17 November 202121.02 Patch 2
(21.02.02 enhancements
)

This version includes the following enhancements:

Enhancements:

  • Instant messaging with the end users
  • Categorize operational rules in MyApps
  • Manage agent modules by using the web console
  • Manage alerts and events by using the web console
  • Generate style-based PDF reports
  • Patch Management enhancements
  • Asset discovery improvements
  • SCAP 1.3 Certification
  • Install BCM agent on macOS and Linux without root access
31 May 202121.02 Patch 1 (210506p)Fixes a number of important defects.

19 February 2021

21.02 enhancements

Links to a different documentation space.

This version includes the following enhancements:

Enhancements:

  • Migration of MyApps to Angular ADAPT
  • Support for SCAP 1.3
  • Sign the rollout packages
  • Add account credentials to the remote control on request rollout packages
  • Generate reports and queries on the deleted devices
  • Schedule the data synchronization on an Image Repository
  • Check if the session is open before remotely controlling a device
  • Use the same proxy configuration settings for all modules
  • Enhancements to OS Deployment
  • Enhancements to the security settings
  • Configure the OS options for Live Chat agents
  • Enhancements to Patch Management



For BMC Cloud hosted BMC Helix Client Management, patching is undertaken by BMC. For information on the scheduling of such patches, see the BMC Client Management Patch deployment schedule.

Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.



Getting started

 

Video >

Planning

 

Concepts, architecture, deployment, planning, and system requirements.

Installing

 

Information about installing the product and migrating product data.

Upgrading

 

Upgrade process, migration, and configuration.

Troubleshooting

 

Issues resolution, error messages, logs, and contacting Support.

Using

 

Interface descriptions, using the product.

Administering

 

Security, system administration, maintenance.

Developing

 

Development interfaces and toolkits.

Integrating

 

Integrations with other products.

Product trials

Product trials


Communities

Communities


Knowledge Base

Knowledge Base


Videos

Videos


Education

BMC Training and Certification


Frequently asked questions

Here are some answers to the most frequently asked questions about BCM Client Management. 


You can find the answer to this question and more information about upgrade in Upgrading.

Starting from version 12.0, updating the tablespaces is no longer required.

You can find the answer to this question and more information about the product compatibility in Product matrix compatibility.

Master server does not support any children other than relays. It should not have more than 500 direct children. It is mandatory to have a first level relay for SaaS. You have to configure these settings on the Linux master. For more information, see Best practices for masters and relays deployed on Linux.

Relays have 2000 clients for Windows and 5000 for Linux. You have to configure these settings on the Linux master. For more information, see Best practices for masters and relays deployed on Linux.

You have to ensure that the configuration is set on the master or relay. For more information, see Best practices for masters and relays deployed on Linux.

BMC Client Management is not a real-time agent. The time before the device icon turns red is set in Global Settings > System Variables > Connection management. It is recommended to not reduce the default values.

For information about about installing updates on the Mac devices, see Patch Management steps.

For Linux, it is possible to run commands through BMC Client Management. For more information, see this Knowledge Article Client Management: How to use BCM to Patch Mac OS X or Linux devices

Yes, BMC Client Management manages devices through internet either through a DMZ relay if no VPN is available or it is not necessary to set up a DMZ relay. If you cannot use VPN to connect to the relays, see DMZ architecture for more information.

If you are using a DMZ relay, you must configure the DMZ relay and its clients to properly manage unstable communications. For more information, see this Knowledge Article Client Management: Improve Internet / DMZ / VPN communication and limit "Queue Full" on Relays.

Relays support 2000 clients for Windows and 5000 for Linux. You have to configure these settings on the Linux master. For more information, see Best practices for masters and relays deployed on Linux.

You can find the answer to this question and more information about the type of objects BMC Client Management can discover in the Attributes collected for managed and unmanaged devices topic and its sub-topics.

BMC Client Management does not support patching of older operating systems that have reached their end of support (i.e. Windows 2007). These older systems can be patched by BMC Client Management through a special process if needed. To accomplish this, you must subscribe to extended support with Microsoft and then work with BMC Support and to purchase and set up a custom configuration in the Patch Management module in BMC Client Management to include these older patches. 

To do this, perform the following steps:

  1. Contact Microsoft to purchase extended support for the older operating systems like Windows 7.
  2. Contact BMC Support to request more information on purchasing a custom subscription for these older systems.
  3. BMC Support will refer you to BMC Product Management to help you connect with and purchase this extended support subscription from our 3rd party patch vendor Ivanti.
  4. The 3rd party vendor will provide a URL to a custom patch manifest file to be used with BMC Client Management.
  5. Once you have your URL, you must perform the following steps on the BMC Client Management agent that is set as your Patch Manager:
    1. Go to Program Files\BMC Software\Client Management\Client\config and edit PatchManagementPremium.ini.
    2. Under [ConfigFilesManagement] section, add the following entry with the custom URL:
      ConfigFileUpdateURL=<URL received from Ivanti>
    3. Restart BCM service and then update the patch knowledge base.
      The new URL can now be used.
 

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