Integrating with BMC Helix Digital Workplace
BMC Client Management integrates with to offer different services through operational rules and mobile commands created in BMC Client Management. Service administrators use the BMC Client Management connector in workflows to invoke the services exposed to the application by using web services. All the operational rules created in the BMC Client Management are automatically exposed to as out-of-the-box services.
For more information about integrating with , and BMC Client Management connectors, see Integrating BMC Digital Workplace Catalog with BMC Client Management and BMC Client Management connectors in the online documentation.
| Product | Persona | Task No. | Task | Reference |
|---|---|---|---|---|
BMC Client Management | BMC Client Management administrator | 1. | Configure the web services module on the BMC Client Management master server. | |
BMC Client Management administrator | 2. | Configure an account that has Write permission on the master server. | Creating an Administrator | |
BMC Client Management administrator | 3. | Create the operational rules that you want to expose as services to . | Applying operational rules | |
BMC Client Management administrator | 4. | Create the mobile commands that you want to expose as services to . | Performing remote operations on managed mobile devices | |
| administrator | 5. | Create and configure a connection with BMC Client Management in .
| Configuring service connectors |
administrator | 6. | Select and import the operational rules from BMC Client Management into . These imported operational rules are configured in to be offered as services in . | Importing service catalog items from external systems | |
administrator | 7. | For each service, create a catalog profile, attach workflow, and build the service questionnaire. | To configure a service for BMC Client Management | |
End user | 8. | Request a service in . |
After the workflow is invoked, the service status is set as Work in progress. After the service request is fulfilled (operational rule or mobile command deployed), the service request status is updated to Closed. Go the BMC Client Management console and check if the rule is assigned to the device.
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