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BMC Client Management 12.9

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BMC Client Management automates client management helping organizations control costs, maintain compliance, and reduce data and financial risks. From device acquisition to disposal, BMC Client Management provides an accurate view of software installations, ensures device adherence to organizational and industry policies, and supports systems and software currency.

Release notes and notices

updated 01 Jun

Learn what’s new or changed for BMC Client Management 12.9, including new features, urgent issues, documentation updates, and fixes or patches.

The following table lists the enhancements in this release:

Related topics

Known and corrected issues

Support Information

Downloading the installation files

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Date	Title	Summary
31 May 2021	12.9 Patch 5 (210505m)	Fixes a number of important defects.
2 December 2020	12.9 Patch 4 (201109q)	Fixes a number of important defects.
3 July 2020	12.9 Patch 3 (200625o)	Fixes a number of important defects.
30 January, 2020	12.9 Patch 2 (200124l)	Fixes a number of important defects.
19 November, 2019	12.9 Patch 1 (191105j)	Fixes a number of important defects. The SCAP validation package that was present in earlier versions is removed from BMC Client Management version 12.9. All SCAP features are available and functional except for the ability to verify an imported package.
20 August, 2019	12.9 enhancements	This version includes the following enhancements and unavailable features: Enhancements: Ability to record remote control sessions Enhancements to the web console Enhancements to the Java console Enhancements to Patch Management Enhancements to operational rules Enhancements to the security settings

For BMC Cloud hosted BMC Helix Client Management, patching is undertaken by BMC. For information on the scheduling of such patches, see the BCM Client Management Patch deployment schedule.

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Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
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For example, selecting This page and its children from the home page exports the entire space to PDF.

Getting started Orientation Architecture BMC Client Management components Supported features User goals and features Best practices for BMC Client Management Video >		Planning Concepts, architecture, deployment, planning, and system requirements. Installing Information about installing the product and migrating product data. Upgrading Upgrade process, migration, and configuration.
		Troubleshooting Issues resolution, error messages, logs, and contacting Support.
Using Interface descriptions, using the product.	Administering Security, system administration, maintenance.	Developing Development interfaces and toolkits.	Integrating Integrations with other products.

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Videos

The following topics contain videos that supplement or replace the text-based documentation:

Frequently asked questions

Here are some answers to the most frequently asked questions about BCM Client Management.

What is the upgrade path? Can I upgrade from 12.1 to 21.02?

You can find the answer to this question and more information about upgrade in Upgrading.

Do I need to create new tablespaces when upgrading from 20.08 to 21.02?

Starting from version 12.0, updating the tablespaces is no longer required.

Can BMC Client Management integrate with the CMDB or Track-it version X?

You can find the answer to this question and more information about the product compatibility in Product matrix compatibility.

How many devices does the master server support?

Master server does not support any children other than relays. It should not have more than 500 direct children. It is mandatory to have a first level relay for SaaS. You have to configure these settings on the Linux master. For more information, see Best practices for masters and relays deployed on Linux.

How many children does the relays support?

Relays have 2000 clients for Windows and 5000 for Linux. You have to configure these settings on the Linux master. For more information, see Best practices for masters and relays deployed on Linux.

What do I do if my Linux master or relay frequently stops communicating?

You have to ensure that the configuration is set on the master or relay. For more information, see Best practices for masters and relays deployed on Linux.

Why can't I access to my device through the console even though the device icon is green?

BMC Client Management is not a real-time agent. The time before the device icon turns red is set in Global Settings > System Variables > Connection management. It is recommended to not reduce the default values.

Can I use BMC Client Management to install updates on the Mac and Linux devices?

For information about about installing updates on the Mac devices, see Patch Management steps.

For Linux, it is possible to run commands through BMC Client Management. For more information, see this Knowledge Article Client Management: How to use BCM to Patch Mac OS X or Linux devices

Can BMC Client Management manage devices in the WAN? Is a DMZ relay required to manage devices across the internet?

Yes, BMC Client Management manages devices through internet either through a DMZ relay if no VPN is available or it is not necessary to set up a DMZ relay. If you cannot use VPN to connect to the relays, see DMZ architecture for more information.

If you are using a DMZ relay, you must configure the DMZ relay and its clients to properly manage unstable communications. For more information, see this Knowledge Article Client Management: Improve Internet / DMZ / VPN communication and limit "Queue Full" on Relays.

Relays support 2000 clients for Windows and 5000 for Linux. You have to configure these settings on the Linux master. For more information, see Best practices for masters and relays deployed on Linux.

What type of objects can BMC Client Management discover?

You can find the answer to this question and more information about the type of objects BMC Client Management can discover in the Attributes collected for managed and unmanaged devices topic and its sub-topics.

What type of hardware information can the asset discovery scan gather from a printer and a network equipment?

You can find the answer to this question Attributes collected for Hardware class and Attributes collected for Connectivity class.

BMC Client Management 12.9

Creating PDF and Word exports

To export to PDF or Word

Videos

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