This documentation supports the 21.3 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the Product version menu.

Specifying the AR System server for Software License Management

Perform the following steps to set up server information for Action Request System fixed and floating license types. You set up AR System server connection information to calculate usage of Remedy licenses.

To set up AR System server connection information

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, select Asset Management > Advanced Options > Setup Server Info for AR System License Type, and then click Open.
    The AR Server Connection Info form is displayed.
  3. Enter the AR System server name in the Server field. 
  4. Type your username name in the Login field.
  5. Enter your password.
  6. Enter the port number for the server.
  7. Click Save.
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