This documentation supports the 21.3 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the Product version menu.

Performing bulk updates

You can use the bulk update feature in BMC Helix ITSM: Asset Management to modify CIs that require many concurrent changes. You can perform many-to-one or one-to-many bulk updates. You cannot perform many-to-many bulk updates.

Before you begin

For software license management, ensure that you enter the required value in the Company field for the CI of type System Software. If you are managing site licenses, ensure that you enter the required value in the Site field for the CI of type Computer System. Discovery products update the values of these fields. In case the field values are not updated, you can use the bulk update feature to update the information.

To update CI locations in bulk

  1. In the navigation pane of the Asset Management console, select Functions > Manage Bulk Updates.
  2. In the CI Search Criteria area, specify your search criteria, and click Search.
  3. From the table, select all the CIs for which you want to change the location, and click Update CI Location.
  4. In the Relocate CIs dialog box, from the CompanyRegionSite Group, and Site lists, select the required values, and click Save.
  5. In the confirmation dialog box, click Yes.
  6. Run the Normalization engine.
    In a multi-tenancy environment, to ensure that the product categorizations are applied to the new company, you must run the Normalization engine. In a multi-tenancy environment, when you update CIs by using bulk update, and change the company, the product categorizations may not be applied to the company. For more information about running Normalization engine, see  Configuring the Normalization Engine Open link .

To relate people through a bulk update

  1. In the navigation pane of the Asset Management console, choose Functions > Manage Bulk Updates.
  2. In the Manage Bulk Updates dialog box, in the CI Search Criteria area, specify your search criteria, and click Search.
  3. In the People Search Criteria area, specify your search criteria, and click Search.
  4. From the CI Search Results table, select the CIs you want to relate to a person. Or, select a CI to be related to several people.
  5. From the People Search Results table, select the people records that you want to relate to a CI. Or, select one person to relate to several CIs.
  6. From the Role list, select the role you want the person or people, who are assigned to this CI, to perform.
  7. Click Relate.
  8. In the confirmation message, click OK.

Important

If the value of the Asset ID field is NULL in the AST:AssetPeople form, follow the steps mentioned in the knowledge article number 000358102 (Support logon ID required) to resolve the issue



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