This documentation supports the 21.05 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the product version menu.

Creating master contracts

A master contract is an overarching contract with a company for which you have additional related contracts. The related contracts can include software licenses, support contracts, and any other type of contract. Only a user with Contract Admin permission can create contracts. A user with Contract User permission can modify contracts.

A user with Contract admin permission can use the Financials tab to manage costs and payments that are directly tied to the master contract. If a user with Contract user permissions belongs to a support group that manages the contract, then this user can also manage costs and payments from the Financials tab.

To create a master contract

  1. On the Contract Management console, from the Create list, select Master Contract.
    The Master Contract form has two main areas. In one area, you specify standard contract information. In the other area, you specify general information, related contracts, payment information, and so on.
  2. Specify the following information:

    Field name



    A unique alphanumeric value


    Brief description of the contract


    Select the applicable term:

    • Fixed — Contract expires at the expiration date.
    • Never Ending — Contract never expires. This is also known as an evergreen contract.
    • Rolling Contract — Contract automatically renews at the expiration date.

    Term Conditions

    If you select a term that has an expiration date, select the duration until the expiration date.


    Select the appropriate status of the contract. For more information on contract status, select The contract lifecycle.

    Status Reason

    Optionally, you can select a status reason. The status reason provides additional explanation for the status. For further information about status and status reason values, see The contract lifecycle.


    The company associated with this contract

    View Access

    Select who can view or modify this contract:

    • Public — Anyone who has view contract permissions can view this contract.
    • Internal — Only people with view contract permissions related to the selected company can view this contract.
      People from the support group managing this contract can view and modify this contract.

    Supplier Name

    The supplier associated with this contract

    Cost Center

    The cost center that owns this contract. This field and the following fields are located on the General tab.

    Contract Managed By Company

    The support company associated with this contract


    The support organization associated with this contract


    The support group associated with this contract


    Optionally, you can assign an individual to receive notifications for this contract. If you do not specify a notification contact, the notification group receives notifications.

    Expiration Date

    Date that the contract expires. When a contract expires, individuals are notified first, and then groups.

    Important: This field is not available for never-ending contracts.

    Notification Date

    When the contract expires, the notification contact and the owner contact are notified on this date.


    The timestamps on the Contract Audit trail and the notification time that you set in the Expiration Date and Notification Date fields might differ. This issue occurs because the time that you set is the local time, while the notifications are sent according to the escalations that are configured on the AR System server.

  3. To add related contracts, perform the following steps in the Master Contract form:
    1. Save the master contract.
    2. Click the Related Contracts tab.
    3. In the Create New Contracts area, select the contract type, and click Create.
    4. Complete the contract form, as described in Creating non-software-license contracts or in Creating a software license contract.
      When you save the related contract, it is automatically related to the master contract.
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