This documentation supports the 21.05 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the product version menu.

Configuration items

A configuration item (CI) represents any component of an infrastructure. For example, a CI can represent a hardware component or software component, a service, an inventory location, and a network (LAN or WAN). CIs can vary widely in complexity, size, and type, from representing an entire system to representing a single component. Configuration administrators use the CI forms to create CIs and track them throughout their lifecycle. Throughout the CI lifecycle, configuration administrators manage costs, software licenses, and contracts.

Related topic

Working with CIs

Change Management Open link

Service Desk Open link

Discovery products, such as BMC Client Discovery and BMC Atrium Discovery and Dependency Mapping (BMC Atrium Discovery) can populate CIs in BMC Atrium Configuration Management Database (BMC Helix CMDB). You can use BMC Helix ITSM: Asset Management to manually create or update CIs.

CI information

You use the CI form to store all the information that is related to a CI such as CI Name, location, financial details, and related contracts.

The following figure displays a CI of type Computer system:

The CI form contains the following areas:

  • Navigation pane — Use the quick links in the navigation pane to view CIs, run reports, view broadcast messages, create blackout schedules, and so on.
  • CI Information — Use this area to specify general information about the CI and the item that it represents. For example, you can specify the CI name, status, and number of users affected by the item. You can specify the impact and the urgency that apply when the item goes down.
  • CI tabs — Use these tabs to perform additional activities. You can relate contracts and configurations. You can add cost, schedule, outage, and return information. You can track work and update areas impacted by this CI. 

When you use  BMC Helix ITSM: Asset Management to create a new CI, you can perform some tasks before you save the CI. After you save it, or when you open a CI, you can perform additional tasks. For example, when you create a new Computer System CI, you see only the tabs listed in the following table:

CI tabs displayed before you save the CI

GeneralCategorize your CIs and specify location and lifecycle informationCreating and modifying CIs
SpecificationsSpecify additional information about the item, for example, environment information and network information.Creating and modifying CIs
FinancialsSpecify costs associated with owning the item.Tracking the cost of CIs
Work Info

Add tasks that you perform against the current CI or the item that it represents.

Important: You can also access this feature from the navigation pane.

Adding work information

When you open a CI, depending on the CI type, you might see the additional tabs listed in the following table:
CI tabs displayed after you save the CI

ContractsRelate contracts to a CI. For software product CIs, release a software license certificate to a CI.Relating people, organizations, and groups to CIs
PeopleRelate people to a CI.Relating people, organizations, and groups to CIs
RelationshipsRelate CIs to other CIs.Managing CI relationships
Relationship detailsDisplay components related to a computer system CI, such as memory, operating system, and products.Relating CIs
OutageAdd outage information about a CI.Working with outages
Impacted AreasIf the item goes down, use this tab to add areas that might be affected.Performing additional functions on the CI form
Was this page helpful? Yes No Submitting... Thank you