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This documentation supports the 20.02 version of Remedy Asset Management.

To view an earlier version, select the version from the Product version menu.
Remedy Asset Management 20.02 ... Troubleshooting Troubleshooting software license management

Incorrect CIs are related to a software license certificate

The following table lists possible causes why incorrect CIs are related to a software license certificate, along with the diagnostic method to determine the cause:

Tips for troubleshooting why incorrect CIs are related to a software license certificate

Possible cause

Diagnostic method

Categorization is too broad. Many CIs match the specified configuration.

View the license certificate, as described in Reviewing a software license certificate. If a product is not specified, all CIs that match the manufacturer and categorization are related to the certificate.

Connection questions are not answered correctly. Connection questions must be answered correctly to connect the correct CI to the certificate.

View the license certificate and check the answers to connection questions.

The license type is not correctly configured. When creating a license type, an administrator specifies how the connection question answers map to CIs in BMC Atrium CMDB. An error can result in incorrect CIs being related to the certificate.

An administrator can examine the license type, and also check the connection question as described in What are connection questions?

















































































































































































































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Last modified by Aditya Kirloskar on Oct 27, 2020
reference troubleshooting software_license_certificates cis

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One or more CIs are not related to any software license certificates
A "per copy" license is approaching breach faster than expected
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