This documentation supports the 22.1 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

Resetting the Application Service password for Flashboards

If you change the Application Service password on the AR System Administration: Server Information form after you install  Flashboards , you must run the Flashboards  driver to reset the password before running the Flashboards  server again. If you do not reset the password, the Flashboards  server will not be able to log onto the AR System server .

To reset the Application Service password

  1. From the UNIX command line or the Windows Command Prompt, navigate to the Flashboards installation directory.
  2. Run the command from the ARSystemInstallationDirectory/flashboards folder.
  3. Enter the following commands:
    For Microsoft Windows:

    java -classpath arutil<versionNumber>_<buildNumber>.jar;flashd<versionNumber>_<buildNumber>.jar;. FBDriver -DflashInstallPath= <FlashboardsInstallationDirectory> 
    

    For UNIX:

    java -classpath arutil<versionNumber>_<buildNumber>.jar:flashd<versionNumber>_<buildNumber>.jar:. FBDriver -DflashInstallPath= <FlashboardsInstallationDirectory> 
    
    

    The Windows command uses semicolons, and the UNIX command uses colons.

  4. Type spw to set the password.

    Use only ASCII characters in the password. Using non-ASCII characters, accented characters, or special characters from Windows-1252 encoding (for example, AB#Cdefgh1@I€j€kl#) generates an installation error. 

    To avoid authentication failures, passwords for  AR System  applications must not exceed 20 characters.

  5. Follow the instructions on the screen.
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