This documentation supports the 22.1 version of Action Request System.
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Configuring product and operational catalogs

You can add products to the product catalog, information such as operational services to the operational catalog, and other information to the generic catalog for use in various BMC Helix ITSM  forms. Products can be any items used by an organization and are usually IT-related. Products are typically used to classify a configuration item, an incident, a problem, or a change request. The operational catalog can be used to contain a list of all the operational services that a typical help desk provides, and can also contain items that represent symptoms of incidents and problems. Generic categories for miscellaneous information, such as reasons, can be used in the generic catalog.

Access point for the Product and Operational Catalog custom configuration

The custom configuration for products and operational catalogs is accessed from the Foundation > Products / Operational Catalogs expandable command list on the Custom Configuration tab of the Application Administration Console.

The following figure shows the access point:

Carefully read the instructions for configuring product and operational catalogs in the rest of this section before using the configuration commands in the Foundation > Products / Operational Catalogs expandable list.

This section provides the following information:

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