User goals and features

BMC provides a large set of task-based, conceptual, and reference information about Action Request System features for new and current users to help you be successful with your AR System platform implementation. Each section contains a home page with goal-based topic summaries and links to instructions.

Administrator responsibilities

Typically, AR System administrators are responsible for some or all of these tasks:

Installing AR System software
Defining their organization's work processes and business rules
Determining how to allocate server and database resources
Managing AR System access control by assigning permissions for AR System applications and their components
Maintaining AR System by adding and deleting users, groups, and roles; backing up AR System server ; importing data from other systems

Application programmer responsibilities

Typically, AR System programmers are responsible for some or all of these tasks:

Writing plug-ins and custom clients that use the AR System C API, Java API, or Java plug-in API
Integrating external applications with AR System

Developer responsibilities

Typically, AR System developers are responsible for some or all of these tasks:

Creating a AR System application that reflects a set of work processes and business rules, or working with a consultant to create an application
Localizing a AR System application for use in other languages or countries
Modifying a AR System application to reflect changes in the organization's work processes

End user responsibilities

Typically, AR System end users are responsible for some or all of these tasks:

Using AR System software
Raising incident and service requests
Analysis or consumption of a customized or prepackaged Remedy application included in an BMC Helix ITSM solution

Security administrator responsibilities

Typically, AR System security administrators are responsible for some or all of these tasks:

Securing AR System software
Managing user accounts
Setting permissions
Implementing security policy, standards, guidelines and procedures to ensure ongoing maintenance of security
Managing user accesses for single sign-on, which includes managing server configuration, authentication mechanisms, and multiple realms.