Use cases
Consult the following use cases for information on how to achieve value with BMC Helix Innovation Suite :
| Use case | Business value | Products used |
|---|---|---|
Use cases for Action Request System | ||
| Facilitating application access to users having different email domains | Optimize access to the application based on user's domain and authentication mechanism. |
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| Altering a notification process on BMC Helix Innovation Suite | Helps an administrator, application business analyst, and developer to interoperate between Action Request System and BMC Helix Innovation Studio . |
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| Creating interactive dashboards for your applications by using BMC Helix Dashboards | Enables an administrator to create interactive dashboards for Service Management applications. |
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| Integrating third-party products with BMC Helix Innovation Suite by using REST APIs | Enables an administrator to integrate Action Request System with third-party products. |
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| Using Email Engine to enable email driven business processes | Enables a user to instruct the AR System server to perform queries, submissions, or modifications to entries, all by using email. |
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| Using Approval Server to automate the approval-driven business processes | Enables a use to drive approval for a business process |
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| Using BMC Helix Innovation Suite to enable business process automation | Enables a user to automate many business processes without learning a programming language or using complex development tools. |
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| Using Migrator to automate migration of data and objects between AR System servers | Enables an administrator to migrate Action Request System objects and data. |
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Use cases for BMC Helix Innovation Studio | ||
| Helps an application business analyst to create codeless applications in a few clicks with minimal dependency on developers or development environment, and to promote codeless applications from a development to test or production environments. |
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| Helps a developer to automate the manual tasks, such as data categorization and task assignment, by using machine learning in their applications. |
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| Helps a developer to build an application that uses the chatbot framework. |
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| Helps an administrator to test the accuracy of cognitive service data sets when you use in BMC Helix Cognitive Automation for auto-categorization, auto-assignment, and chatbot capabilities. |
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| Helps an administrator and application business analyst to leverage cognitive search, full text search, or global search in an application |
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| Helps an application business analyst to use an incoming mailbox to automate certain tasks and to use an outgoing mailbox to send email notifications. |
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| Helps a developer to create extendable definitions. Extendable definitions ensure that the out-of-the-box objects remain unchanged, but developers can add or remove new objects. |
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| Generates a summary of any input text, attachment text, email, and chat conversations for the support agents to help them quickly resolve requests. |
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| Helps an administrator to localize an application by leveraging real-time translation providers such as Google Cloud Translation Services version 2 and Microsoft Azure Translator Speech API version 3 |
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