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Troubleshooting Charge-back plug-in issues

Charge-backs are roll ups of the costs that are incurred over a period and involved in the various cost centers in a company. The charge-back component of the Cost module generates charge-back entries, enables the financial manager to make appropriate adjustments to the costs, and generates invoices to be sent to the individual cost centers.

To troubleshoot Charge-back plug-in issues

  1. Verify the Charge-back plug-in configuration.
     For more information, see Charge-back-plug-in-configuration.
    For more information on AR System Administration: Plugin Server Configuration form and AR System Administration: AR System Configuration Generic UI form, see Configuring-Java-plug-in-servers and Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form.
  2. Troubleshoot common plug-in related issues.
     For more information, see General-approach-for-troubleshooting-plug-in-issues.
  3. If you need to investigate the issue further, enable the following logs:

To enable logs for the Charge-back plug-in

  1. In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.
  2. On the Plugin Server Configuration form, from the Plugin Server Instance list, select the instance for which you want to enable logs.
  3. Select the Plugin Server Configuration tab.
  4. In the Logging Configurations area, from the Log Level list, select DEBUG.
  5. Click Apply. 
    The arjavaplugin.log file now generates the debug logs for the Charge-back plug-in.

Related topics

Charge-back plug-in configurationEnabling plug-ins

 

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AR System 21.3