This documentation supports the 21.3 version of Action Request System.

To view an earlier version, select the version from the Product version menu.

Setting user preferences

Users can set individual preferences for the behavior and display characteristics of the clients they use. Centralized preferences help users who want to have the same settings and customizations available when they use multiple computers. (Users who log in to web clients must use centralized preferences.

Centralized preferences are saved on a preference server. Preference servers contain the following preference forms, which are installed when you install the AR System server .

Preference forms


Purpose and Content

AR System User Preference form

Stores preferences for web clients. Administrators can set the value of the fields in the AR System User Preference form by using the PERFORM-ACTION-SET-PREFERENCE Run Process command.

AR System Searches Preference form

(Mid tier only) Stores searches that users create and save for a form in a browser. See Types of browser searches for your end users.

AR System Administrator Preference form

Stores preferences for Developer Studio and BMC Remedy Data Import. By default, this form has administrator permissions only. You might want to define subadministrator permissions. Display preferences and the list of login servers are stored in the AR System User Preference form. Developer Studio and Data Import users can also access these preference settings in the Options dialog box (choose Window > Preferences). The changes made here are saved to the AR System Administrator Preference form.

To access these forms through the AR System Administration Console, click User Preferences or Admin Preferences

In Remedy User Tool, if the preference forms are not present on the server or if the user does not choose a preference server, the local ar.ini file is used to determine their preferences. 

If the preference forms are not installed, you can import the definition files. For more information, see Exporting and importing definitions.

To restrict preferences, remove Public permissions from individual fields in the AR System User Preference form.

To use centralized preferences in web clients, specify preference servers during the mid tier installation, or specify these servers later by using Mid Tier Configuration Tool. See Configuring AR System servers that the mid tier uses.

For more information, see:

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