This documentation supports the 21.3 version of Action Request System.

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Foundation data model

Applications use Foundation data that consists of common data elements, such as people, organization, locations, categorizations, and geography, that can be used by multiple applications in an organization to satisfy different requirements.

The Foundation module contains the common forms, workflow, and data that are needed to support the  BMC Helix ITSM and BMC Helix Innovation Studio applications. 

The Foundation data can be used to drive business processes and rules. It consists of common data elements, such as people, organization, locations, categorizations, and location, that can be used by multiple applications in an organization to satisfy different requirements.

For example, if you use  BMC Helix Innovation Studio  to create an onboarding application and a service desk application for your organization, you can use the people and location data elements in both of these applications for different purposes. You do not need to re-create this data multiple times.

As an administrator, you must set up Foundation data for BMC Helix Innovation Suite  after BMC provisions and activates your system. You can upload existing Foundation data by using spreadsheets or you can upload fresh data manually for your applications. You must define the Foundation data elements company, region, site, and person.

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